Customer Inquiry Advisor

4 weeks ago

مصر, Egypt DHL Full time

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**Role Purpose**

Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.

**Customer External - DHL Existing and Potential Customers**
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.

**Stakeholder Internal - Sub-function Department**
- Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.

**Process**

**Service Improvement Issues**
- Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
- Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
- Provide support to backline team where necessary.
- Manage import requests where necessary.

**People - Management**
Incumbent has no direct report and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions /actions Informal influence to enable improvement and change within the organization.

**Skills / Qualifications**

**Key capabilities**
- Telephone skills
- Conflict resolution skills
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)

**Competencies**

**Competency segment ‘Business’**
**Analysis**:Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions**.**
**Planning & Organizing**:Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.
**Decision Making**: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
**Results Orientation**:Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

**Competency segment ‘Leadership’**
**Teamwork**:Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

**Competency segment ‘Personal’**
**Accountability**:Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
**Communication**:Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
**Self-Management**:Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

**Expected years of experience (Minimum)**
1-2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)

**OUR OFFER**:

- Strong career supp

  • Customer Inquiry Advisor

    1 week ago

    مصر, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

  • Customer Inquiry Advisor

    2 days ago

    مصر, Egypt DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**: Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...

  • Vodafone Egypt- Customer Care Advisor

    3 weeks ago

    مصر, Egypt Vodafone Full time

    **Job Description**: We are looking for graduates to kick start their career as ‘Customer Care Advisors’ at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt. You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure...

  • Travel Advisor

    3 weeks ago

    مصر, Egypt Sutherland Full time

    Job Title: Travel Advisor - Airline Account Company Name: Sutherland Cairo Company Location: New Cairo - Fifth settlement Company Description Sutherland is an experience-led digital transformation company that combines human-centered design with real-time analytics, AI, cognitive technology, and automation to create exceptionally engineered brand...

  • Travel Advisor

    4 weeks ago

    مصر, Egypt Teleperformance Full time

    Travel Advisor (Location :Cairo /Egypt) Immediate Hiring for US travel agency **Responsibilities**: Inquiries about bookings and flights Inbound calls **Qualifications**: [Graduates, Fluent English speakers Excellent verbal and written communication skills **Benefits**: Salary up to 10,400 EGP NET (KPIS) in Euro Equivalent - Medical Insurance coverage...

  • English Customer Service

    1 week ago

    مصر, Egypt Yellow Recruitment Full time

    **Job Title**: English Speaking Customer Service Advisor **Department**: Customer Service **Reports to**: Customer Service Manager **Job Summary**: We are seeking a friendly, detail-oriented, and motivated Customer Service Advisor to join our customer-focused team. In this role, you will be the first point of contact for our customers, providing...

  • Back Office

    2 weeks ago

    مصر, Egypt Teleperformance Full time

    Job description: We're hiring for one of the biggest gaming websites in the world a back office gaming advisor the Employee will be in charge of - Accounts & Billing: - Order & Upgrade inquiries./ Online Store & Promotion inquiries - Payments & Services. - Refunds and Exchanges - In-Game Support: - Assisting players within-game...

  • Holdco - Advisor, Accounting

    1 week ago

    مصر, Egypt RSA Full time

    **HoldCo - Advisor, Accounting** Responsible for financial support activities as well as resolves issues and inquiries from both internal and external customers. Performs a variety of routine and some non-routine clerical/finance functions in accordance with standard procedures. **Principal Responsibilities**: - Book journals to Oracle ERP (NetSuite). -...

  • Customer Service/ Technical Support Advisor

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...

  • Customer Service/ Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...

  • Protection Advisor

    3 weeks ago

    مصر, Egypt AXA Egypt Full time

    Achieve his/her quarterly assigned target through conducting different daily activities of face to face approaches, Selling Interviews, phone calls etc - Provide sales and technical support to bank staff on product details, benefit illustrations, insurance policies, etc... - Support bank staff when prospects have unique requirements that cannot be met by the...

  • Protection Advisor

    1 week ago

    مصر, Egypt AXA Egypt Full time

    Achieve his/her quarterly assigned target through conducting different daily activities of face to face approaches, Selling Interviews, phone calls etc - Provide sales and technical support to bank staff on product details, benefit illustrations, insurance policies, etc... - Support bank staff when prospects have unique requirements that cannot be met by the...

  • Customer Service Advisor

    3 weeks ago

    مصر, Egypt Teleperformance Full time

    Company Description Teleperformance is a global digital business services company that delivers advanced, digitally-powered business services to help the world's best brands streamline their business operations. Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will...

  • Spanish Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Spanish Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...

  • Italian Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Italian Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...

  • Sales Logistics Customer Advisor F/m

    4 days ago

    مصر, Egypt Bosch Group Full time

    Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our...

  • Customer Service/ Technical Support Advisor

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...

  • Customer Service/ Technical Support Advisor

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...

  • Customer Care Advisor

    4 weeks ago

    مصر, Egypt Vodafone Full time

    **Description**: A Customer Care Advisor is the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features provided by Vodafone. They support customers by providing helpful information, answering questions, and responding to complaints. The Customer Care Advisor has good...

  • Automotive Service Advisor

    3 weeks ago

    مصر, Egypt Vocally Full time

    **Responsibilities**: - Handle customers inquiries promptly and accurately - Write repair orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented. - Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as...