Senior Specialist/engineer Service Operations(Cloud, Networking
2 days ago
Overview:
**WELCOME TO SITA**:
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
**What You Will Do**:
- **
Infrastructure Reliability**: Design, develop, and maintain reliable infrastructure to ensure system uptime and performance.
- ** Automation**: Develop automation tools to streamline repetitive tasks, including system monitoring, performance tuning, and incident response.
- ** Monitoring & Incident Response**: Build robust monitoring systems for real-time observability; respond to production incidents, troubleshoot, and resolve complex system issues.
- ** Performance Optimization**: Analyze system performance, identify bottlenecks, and implement solutions to optimize resource usage and efficiency.
- ** Scalability**: Ensure systems are designed for high availability and scalability to meet the growing needs of the company.
- ** Collaboration**: Work closely with development teams to align system architecture with operational goals, and improve the software delivery pipeline (CI/CD).
- ** Capacity Planning**: Forecast system demand, plan infrastructure capacity, and recommend infrastructure enhancements to meet business needs.
- ** Security**: Collaborate with security teams to implement and maintain security best practices, including vulnerability monitoring and remediation.
Qualifications:
**Who You**Are**:
- 4-5 years of experience in the Information Technology / Telecom Industry.
- Bachelor's degree in computer engineering or any other related field.
- **
Technical Skills**:
- ** Cloud Platforms**: Expertise with cloud platforms (AWS, GCP, Azure, etc.) and containerization technologies (Kubernetes, Docker).
- ** Automation Tools**: Experience with configuration management tools (Ansible, Terraform, Chef, Puppet, etc.) and CI/CD pipelines (Jenkins, GitLab, etc.).
- ** Programming**: Proficient in scripting languages (Python, Bash, Go, etc.) to automate tasks and troubleshoot issues.
- ** Monitoring & Logging**: Experience with monitoring and logging tools (Dynatrace/nagios, ELK Stack, etc.).
- ** Networking**: Strong understanding of networking fundamentals, security practices, and performance tuning.
- ** Databases**: Experience working with databases (SQL, NoSQL) and storage solutions in a production environment.
**Preferred Qualifications**:
- Experience in a **fast-paced, critical high-traffic production environment**.
- Knowledge of **disaster recovery**, **backups**, and **business continuity** strategies.
- Familiarity with **service level objectives (SLOs)**, **service level agreements (SLAs)**, and **service level indicators (SLIs)**.
- Strong communication and collaboration skills.
**WHAT WE OFFER**:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
**Flex Week**: Work from home up to 2 days/week (depending on your team's needs)
- **Flex Day**: Make your workday suit your life and plans.
**Flex-Location**: Take up to 30 days a year to work from any location in the world.
**Employee Wellbeing**: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning
**Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.
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