Fraud Specialist- Ksa
7 days ago
**About the Role?**
Responsible for maintaining the balance between our customers and our MRSOOLs during delivery to ensure optimal service through encouraging a high acceptance rate and resolving any issues that may rise.
**What will you do?**
- Responsible for day-to-day delivery operations.
- Assist with the implementation of new processes and procedures.
- Identify ways to improve customer experiences.
- Interact with couriers in answering questions and resolving issues.
- Troubleshoot and investigate fraud and troubled orders.
- Manage real-time fleet capacity.
- Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.
**Requirements**:
Minimum Qualifications
- Bachelor Degree in any related discipline.
Required personal Qualities
- Excellent communication and presentation skills.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays and weekends.
Required competences
- Computer skills (Word, Excel, PowerPoint, Google Drive) preferred
- Good English.
Minimum Experience
- 0-2 years of experience and understanding of delivery & logistics business.
- Previous experience in a similar position related to dispatching or customer support is preferred.
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