Guest Experience Ambassador
7 months ago
JLL supports the Whole You, personally and professionally.
- Develop a strong relationship with the on-site stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience
- Deliver an un-compromised colleague experience through curated events
- Host the reception area energising the space and creating lasting impressions in addition to greeting, welcoming, and directing VIP visitors appropriately
- Manage meeting rooms in the area ensure their readiness prior to any meeting based on scheduling requirements and information
- Create a collaborative environment amongst colleagues across the workplace promoting Future of Work behaviours and drive community engagement between colleagues
- Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience
- Create bi-monthly report to Workplace Experience Ambassador on engagement activities, success stories and community meetings
- Work alongside the Catering Events team to brainstorm, plan and organise events, relating to the community’s interests.
- Act as gatekeeper of the digital signage and communication displays and materials
- Provide a top-quality end-to-end VIP visitors experience (from parking, meet & greet, catering etc.)
- Support Workplace Experience Ambassador as needed with events management
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
- Maintain a strong awareness of business activity communicating all updates with team members
- Communicate to the Workplace Experience Ambassador any new / ongoing / potential issues and complaints so that they are addressed accordingly
- Liaising with other departments, namely security, facilities, and hospitality services
- Ensure Security and Health & Safety procedures are always adhered to
- Ensure a consistent visitors experience service excellence, providing a warm, courteous, and prompt welcome on arrival and throughout the client journey
- Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
- Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
- Liaising with PA/EA teams, clients & visitors and providing excellent customer service - creating “wow” moments when the opportunity arises
- Ensure that the visitor and client spaces are always immaculate, taking ownership of the space and reporting issues appropriately
- Using empowerment for problem resolution whilst enhancing visitor and client experience
** Desired or preferred experience and technical skills**:
- Up to 2 years of experience within a Front of House role in a corporate environment, 5-star hotel, or flagship airline
- Self-motivated individual committed to service excellence
- Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
- Ability to demonstrate empathy, excellent customer service and practical skills
**Required Skills and Experience**:
- Skilled in guest/client service and confident in striving for excellence
- Excellent written and verbal communication skills
- Operational knowledge of all reception services and standard operating procedures
- Must have excellent organisational skills and good attention to detail
- Ability to use own initiative and takes ownership
- Professional and high standard telephone etiquette
- Should have an excellent and positive “can do attitude” and a great team player and supporter
- Able to work in a busy and pressurised environment providing a discreet and personalised service.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our
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