Corporate Service Unit Officer

2 weeks ago


مصر, Egypt AL AHLI BANK OF KUWAIT Full time

**Date**:Feb 23, 2023

**Location**: Head Office (EGY44), Egypt

**Company**:AL AHLI BANK OF KUWAIT

**Job Purpose**:
Provides an efficient and qualified service to existing / prospective Corporate customers

**Key Accountabilities**:

- Enhancing some of daily internal system reports such as clearing reports, instalments reports and outstanding LC & LG reports provided to Customer Service Unit team to allow the team to provide more accurate and efficient data to customers.
- Coordinate with all related departments to make sure that TAT and process are in place and updated to fulfill any uncovered gaps shown in Customer Service Unit daily.
- Maintaining and improving high levels of customer satisfaction by providing quick and accurate responses and resolving queries efficiently.
- End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties.
- Preparing Customer requests reports that are relative to account position and account dues position.
- Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.
- Handling Customer requests that related to trades and settlement
- Handling the whole Foreign Exchange process

**Education**:

- Bachelor's Degree or Equivalent Certification/Experience**Experience**:

- Understanding of corporate banking products and services.
- Knowledge in accounting policies & standards and financial analysis tools & technique.
- Effective communicating skills
- 1 to 5 years banking sector experience - specifically in Customer Service
- Preferably Obtained Credit course

**Competencies & Skills**:

- Customer Centric,- Effective Communication,- Professional Ethics,- Result Focus,



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