On Road Manager

5 months ago


مصر, Egypt Souq.com for E-Commerce LLC Full time

Bachelor’s degree (or working towards a bachelor’s degree)
- Advanced proficiency in written and verbal English and local language
- Relevant experience in performing data analysis

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.

Amazon is seeking an Operations Manager in Last Mile Execution, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.

**Responsibilities include (but are not limited to)**:
You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.
Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.

Key job responsibilities
- Promote a culture of safety and wellbeing
- Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
- Support and lead a team and handle administrative work alongside building and supporting a strong team culture
- Analyse performance and suggest process improvements to optimise work and improve customer service
- Collaborate with other managers to standardise shift processes
- Experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience in a logístical working environment
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment


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