Manager Workforce

3 days ago


Cairo, Egypt Talabat Full time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary

Workforce Manager is the SSC’s mastermind behind our targeted highest efficiency, productivity & SL%

achievement.

The role is controlling the achievement of all SSC’s teams SLAs E2E. starting from determining the needed HC of

each Line, based on provided forecast & historical data. Extending to defining scheduling patterns. Ending with

ensuring the fulfillment of all set plans and schedules, to achieve targeted efficiency & effectiveness.

What’s On Your Plate?
- Leading talabat workforce functions including but not limited to the forecasting, scheduling, real time

management, and budgeting.
- Challenging and signing off the required headcount to absorb the forecasted volumes based on the historical data

for both inhouse and BPOs.
- Set the strategy of tracking and improving the real-time management and efficiency metrics across the BPOs and

talabat Inhouse teams to ensure service level achievement.
- Ensure cost efficiency and service level achievement through proper staffing distribution to the customer &
partner care teams across.
- Track and identify the cost efficiency opportunities historically and set the required strategy and action plan to

reduce cost and or increase cost efficiency.
- Keep track of the contact rate and constantly being updated with the marketing offers, promotions, and overall

talabat seasonality to ensure proper absorption to the expected volumes.
- Conducting frequent meetings with the BPOs WFM and Ops teams to validate and approve the invoice.
- Support the operations and training teams with the suggestions needed to reduce the contact rate and or

enhancing the efficiency metrics.
- Work according to talabat values (Make it happen, experience first, and together we grow)
- Collaboratively work with talabat internal teams including but not limited to Operations, Quality, Training,

Finance, etc whenever needed.
- Deliver consistent structured feedback to the workforce leads inhouse and in BPOs aiming to build loyalty,

support growth mind-set, and encourage everyone to think out of the box.
- Managing the WFM scheduling team of analysists and their supervisors.
- Reviewing calculated HC needs based on countries submitted orders forecasting and historical contact

rates/workloads, productivity & utilization
- Overlooking shifts patterns and distribution across the day, week and month level based on historical data and

current business updates expected impact/change
- Finding the best shifts/workload optimization ever across all contracted outsourcing sites to ensure a win - win

situation. Where talabat’s business SLAs are maintained at targets, while partners are financially satisfied and

secured as possible.
- Determining the best shifts and workload load balancing between outsourcing sites, to ensure talabat’s SLAs

safety around the clock, despite any possible outage/shortage at any of outsourcing sites.
- Planning yearly HC needs (in house & outsourced) with the readiness to revise submitted plans either quarterly,

or on spot according to business updates and swings
- Managing internal hiring activities with People Operations, Talent Acquisition & Training functions to ensure safe

landing of needed HC on time according to planned needs without shortage or delays.
- Setting quick recovery plans in case of any deficit at any site (in house Or outsourced) that might happen as a

result to any shortage in planned HC or as a result of any none forecasted business updates.
- Managing the relationship with outsourcing sites WFM teams and ensure stable healthy relationship with all

required plans and


  • Healthcare Specialist

    2 weeks ago


    Cairo, Cairo, Egypt World Health Organization Full time

    The World Health Organization is seeking a highly skilled and experienced professional to join our team as a Healthcare Specialist - Global Health Workforce Development. This role will play a critical part in strengthening the capacities of Member States to assess, plan, produce, manage, and regulate their health workforce.About the Role:This position will...


  • Cairo, Cairo, Egypt World Health Organization Full time

    Job OverviewThe World Health Organization is seeking a highly skilled Strategic HR Business Partner - Talent Acquisition and Workforce Development to join its team in the Eastern Mediterranean Region. This role will play a critical part in ensuring that the organization has a competent and motivated workforce available to deliver program activities in line...


  • Cairo, Egypt Souq.com for E-Commerce LLC Full time

    Previous recruiting and/or HR experience, especially in high volume role - Experience of reporting data to senior stakeholders - Experience of managing third party suppliers i.e. agencies, payroll vendors - Fluency in written and spoken English is required - Ability to work efficiently and accurately when under pressure to meet tight deadlines - Ability to...


  • Cairo, Egypt Talent Pal Full time

    Role Summary - Responsible for HR-related duties and providing support to specific Business Group. Ensuring all employees are adhering to the policies and procedures of the company and maintaining Culture What’s On Your Plate?Develop and implement HR strategies and initiatives aligned with Company Values, Culture, and business strategy.- - Evolve Employee...


  • Cairo, Egypt Tricom Controls Full time

    Define assigned projects objectives, resources and deliverables and oversee quality control and implementation throughout the projects life cycle. - Prepares project plan, communicates it to the team, and reviews the plan with the Project Manager from the client’s side. - Plan, execute, implement and finalize assigned projects according to established...

  • Beverage Manager

    1 week ago


    Cairo, Egypt Marriott International, Inc Full time

    **Posting Date** Sep 09, 2021 **Job Number** 21101554 **Job Category** Food and Beverage & Culinary **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Management **Located Remotely?** N Marriott...

  • Total Rewards Manager

    7 months ago


    Cairo, Egypt Heineken Full time

    At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - Passion for consumers and customers - Care for people and planet - Enjoyment of life - Courage to dream and pioneer **Job Purpose** To Develop, manage and implement a robust Rewards...

  • HR Manager

    5 days ago


    Cairo, Egypt Canonical - Jobs Full time

    Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company....

  • Healthcare Specialist

    2 weeks ago


    Cairo, Cairo, Egypt World Health Organization Full time

    About the Position">We are seeking a skilled Healthcare Specialist to join our team at the World Health Organization (WHO). This role is responsible for analyzing and researching health workforce topics, contributing to the development of public health programs and activities, and assisting in the monitoring of work plans and budgets.">Salary">The annual...


  • Cairo, Cairo, Egypt World Health Organization Full time

    Job SummaryWe are seeking a skilled and experienced Global Health Professional to join our team at the World Health Organization (WHO).As a Global Health Professional, you will play a crucial role in developing and implementing programs that strengthen the capacities of Member States to assess, plan, produce, manage, and regulate health workforce. You will...


  • Cairo, Egypt Flying Colours Academy Full time

    Responsible to: Headteacher Supervises: School Office Administration Premises Officer and Cleaners Job Purpose 1. To actively model and promote the values and ethos of the School. 2. To be responsible for strategic planning in relation to the business and support services of the School including all financial implications, and ensuring that the School uses...


  • Cairo, Cairo, Egypt World Health Organization Full time

    About the OpportunityWe are seeking a highly experienced and skilled professional to lead our nursing and midwifery programs. The ideal candidate will have a strong background in nursing and/or midwifery, with a minimum of 10 years of experience in leading similar programs.Job DescriptionThe successful candidate will be responsible for developing and...


  • Cairo, Egypt Marriott Worldwide Full time

    **Job Number** 22093037 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality...

  • Office Manager

    1 week ago


    Cairo, Egypt Ecolab Full time

    Join Ecolab’s team as Office Manager in Cairo, Egypt and help make the world cleaner, safer and healthier. We’re growing and need talented people like you to help us continue to protect the world’s most vital resources. In this role, you will be responsible for keeping the office running smoothly, providing and overseeing administrative support, and...


  • Cairo, Cairo, Egypt World Health Organization Full time

    At the World Health Organization, we are seeking a skilled Strategic Talent Development Specialist to join our team.We offer a competitive salary of $77,326 per annum, plus a variable post adjustment of USD 28,288 per month for our duty station in Geneva.Job DescriptionWe are looking for an experienced professional with a strong background in human resources...

  • Project Manager

    2 weeks ago


    Cairo, Egypt Marriott International, Inc Full time

    **Job Number** 23017427 **Job Category** Engineering & Facilities **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing all engineering/maintenance and housekeeping related...


  • Cairo, Egypt Marriott Worldwide Full time

    **Job Number** 22194670 **Job Category** Event Management **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs and motivates team while personally assisting in the physical set up of the...


  • Cairo, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...


  • Cairo, Egypt Marriott International, Inc Full time

    **Job Number** 22121718 **Job Category** Housekeeping & Laundry **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to...


  • Cairo, Egypt Brainquil Full time

    2-5 years of experience in Sales/ Business Development Must be fluent in English Learning & Development Experience is a plus We are here to change business and business change is why we are here. We are here to empower a new generation of leaders with the most cutting edge leadership techniques to bring forth a productive, creative & engaged workforce. In...