Front Office Manager

3 months ago

شرم الشيخ, Egypt AccorHotel Full time

A Front Office Manager plays key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services and ensuring a positive experience for all visitors and clients.

The Front Office Manager responsible for:

- Led the Front Office Team,
- Perform all task related to Front Office work
- Train the Front Office staff,
- Manage and supervise the team to achieve guest experience and brand KPIs
- Develop and maintain the workflow of the Front Office,
- Responsible for the quality of customer service,
- Ensuring a high-level guest satisfaction and guest experience,
- Build strong relationships and liaise with all other departments,
- Administrative duties (reports, accounts, data, accuracy and legality of invoices),
- Supervising and coordinating the front desk staff,
- Ensuring efficient and friendly guest service,
- Managing reservations and room assignments,
- Handling guest inquiries and complaints,
- Overseeing the maintenance of guest records and accounts,
- Developing and implementing front office policies and procedures,
- Conducting and implementing front office policies and procedures,
- collaborating with other departments to ensure overall customer satisfaction,
- Preparing reguler reports and budgets,
- Ensuring compliance with company standards and regulations

**Qualifications**
- Bachelor's degree in business administration or related field,
- Similar experience an international chain hotel,
- Proven experience in a managerial role,
- Excellent communication and interpersonal skills,
- Proficiency in OPERA and Microsoft Office,
- Strong leadership and organizational abilities,
- Ability to handle multiple tasks and prioritize effectively
- Fluency in English
- High degree computer skills
- Professional attitude display towards guests and colleagues,

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