Value Proposition Lifecycle Manager

2 weeks ago


مصر, Egypt Orange Business Services Full time

**About the role**:
**Context**:
As the SD-WAN market is evolving fast, with customers requesting more hands-on capabilities in their solutions with co-management options, the clarification of the Customer Operations SDx Value Proposition helps to better identify and promote our Customer Operations expertise and know-how skills and paving the way to Alacarte Service Management.

**Job Purpose**:
Be our next Customer Operations Value Proposition Lifecycle manager and join a dynamic team to unleash our Customer Operations capabilities in the delivery of Alacarte service management

**Key Tasks and Responsibilities**:

- Lifecycle management: update existing documentations, templates, and methodology with new customer use-cases
- Customer Operations know-how catalog: enrich the model, define the Level of Effort for each service management item, and create strong interlocks with marketing for productizing this catalog.
- Communication: set up regular updates/status sharing meetings with all involved partners
- Knowledge management: ensure that validated documentation is updated based on customer use-cases and can be accessible to relevant stakeholders

**About you**:

- Fluent French is mandatory
- Able to work within a team is a must, not a single player
- Ability to prioritize tasks
- Ability to animate meetings and brainstorm workshops
- English is mandatory
- Excellent oral and written communication skills
- Leadership to engage stakeholders in this innovative Alacarte mindset
- Ability to adapt to this new modular approach
- Good knowledge in OBS processes and IT tooling cartography
- Rigorous, especially in writing documentation

**Additional information**:

- 5 years+ experience, senior profile

**Department**:
Global Delivery & Operations

**Contract**:
Regular



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