Student Communication Associate
2 days ago
Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.
**ABOUT THE NOTIFICATIONS LIFECYCLE TEAM**:
At Udacity, we are a team of experienced professionals and lifelong learners supporting learners as they build skills that will serve them for the rest of their lives. We ensure that Udacity learners receive fast, concrete & delightful resolutions across multiple touchpoints.
Role Brief:
**RESPONSIBILITIES**:
- Collaborate with stakeholders and partners to develop successful communication strategies.
- Follow industry trends in assessing the impact of communication plans.
- Assist and coordinate with creative teams to develop communication strategies.
- Improve and develop new techniques to make communications more effective.
- Gain a deep understanding of students' services and objectives.
- Managing the creation, monitoring, and improvement of the Communication Strategy for the students
- Setup and deploy complex programs within our campaign automation platform (automated and single-batch) to engage existing students
- Work with user attributes, and web events work which are beneficial to understanding the mechanics of audience segmentation.
- Aid in list uploads, targeting, manage opt-out requests subscriber profile updates.
**QUALIFICATIONS**:
- 2+ years of experience in a similar role
- Proven experience in developing KPIs-oriented communication strategies
- A strong understanding of data is a must. Knowledge of data tools is a plus
- Experience with Blueshift, SendGrid, Litmus, Jira is a plus
- Manage user attributes and web events.
- Experience working cross-functionally.
- Great interpersonal skills.
- Excellent communication skills (written and verbal).
- Must be highly organized.
**Learn more about Udacity's Values**
**Students First** - **Better Together** - **Entrepreneurial** - **Data Driven** - **Candid and Direct** - **Talent Obsessed**
Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.
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