Senior Contract Analyst
5 months ago
**Careers that Change Lives
We are a company who inspiring the extraordinary, For more than 70 years, we have led the way with purpose-driven healthcare technology. That history compels us to relentlessly pursue therapies that change lives.
The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life.
For this role, you will be expected to be located in **Cairo - Egypt
**A Day in the Life**
You will be the face of the Service & Repair team across the entire Medtronic product ranges for Distributor Markets.
- Ensure quality agreements and service contracts are drafted, signed, updated and filed in contract repository
- Receive technical training requests and connect with training coordinator to fulfil training needs
- Maintain regular contact with distributors to develop relationship, flow of information between companies, help resolve issues
- Receive information from distributors about installed equipment, extended warranties, spare parts inventory levels, tools calibrated
- Monitor and audit performance and documentation of service providers - based on requirements in quality agreements and service contracts
- 1st point of contact for escalations related to urgent parts supply
- Support screening and onboarding new or potential distributors / service providers - assessing and helping distributors to identify and close gaps in service capability, insufficient documentation or process controls
- Support handover from distributors being terminated - follow-up to collect missing information (install base) to pass to new distributors
- Support changes in scope for distributors - when they become authorized for new product lines including equipment, prepare tools and trainings required
- Disseminating Technical Service Manuals and Bulletins as required to ensure distributor engineers are informed on technical matters as MDT engineers.
- Coordinate Corrective Action communication with distributor, to get Service report filled correctly and shared with internal team and Regulatory to be able close on time
- Follow up Warranty claim requests to get free of charge parts shipped to distributor.
**Must Haves**
- BSc Degree (or equivalent qualification) in an appropriate field (Biomedical Engineering, Mechanical or electrical engineering) or Biomedical Technology
- Experience using tools such as Word, Project, Excel, PowerPoint, Visio and/or Adobe Acrobat, and Internet search engines
- Strong English or Arabic written and verbal communication skills.
- Passport or Visa allowing for worldwide travel
- More than 7 years relevant experience diagnosing, repairing and maintaining medical equipment, and communicating with hospitals environment.
- Min 2-3 years Channel Management experience
- Contributes to process improvements
- Familiarity with following processes and procedures in a regulated industry.
- Experience in working in the hospital setting and knowing the organization of the different departments (procurement, theatre, service engineers etc.)
**Nice to Haves**
- French language
- Previous technical experience in Medtronic equipment
- Have worked in an organization that drives customer intimacy using systems such as Customer Effort Score philosophy and system and experience of using within the customer service sector.
**We Offer**
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
- Employee Assistance Program and Recognize (Our global recognition program)
**Our commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative tech
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