Executive Housekeeper, Swissotel Naama Bay

4 weeks ago

مصر, Egypt AccorCorpo Full time

Company Description

Swissôtel’s claim reinforces our believe that time and travel are true gifts in life and that we should use our time — where ever we are in the world — well and wisely.It also reminds us to ensure our guests spend quality time — our Swiss hospitality, synonymous with quality, efficiency and care, takes care of everything so time can be easily spent doing the things they love.

**Job Description**:
**Position Title**: Executive Housekeeper

**Department**:Rooms

**Reports to**: Hotel Manager/General Manager

**Direct Reports**:Housekeeping and Laundry

Summary

Reporting to the Hotel Manager/General Manager, the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement, learning and development, performance and talent within their departments. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.

**Responsibilities**:

- Implement, drive and manage all Housekeeping business requirements and related activities of the Hotel and Residences
- Implement, lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and Heartist’s satisfaction at all times
- Being entrepreneurial and thinking beyond the boundaries is expected and not requested
- Provide service that is sincere, warm and enthusiastic, ensuring total guests’ satisfaction
- Take the time to become familiar with all guests and Heartist’s and ensure you and the Housekeeping team are committed to service excellence at all times
- Lead and encourage an ‘eye for detail’ and promote through mentoring and coaching the same quality within the Housekeeping team
- Housekeeping is your business, ‘treat it as such’ by remaining a entrepreneurial and commercially minded leader without compromising the hotel’s strategic objectives

Planning & Organizing:

- In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed amongst the Housekeeping team.
- Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house areas throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control/assurance measures and scheduled deep cleaning programs.
- Implement manage and drive quarterly performance appraisals for all Heartists within Housekeeping, including writing succession and learning and development plans for all Heartist’s which are aligned with the Human Resource/Learning and Development departments strategic objectives.
- Write, implement and ensure the Housekeeping team are familiar with and adhere to the departments Standard Operating Procedures (SOP’s), including implementing processes to monitor and measure the same.
- In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
- Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures
- Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc., as well as ensuring par stock levels are maintained in line with budgets/forecast and business requirements without compromising on quality.
- Conduct market research and advise on new products and equipment within the market which would benefit the Department and the Hotel.

Operations:

- In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors Heartist’s in line with the departmental standard operating procedures.
- Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
- To lead and support Heartists in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
- Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to pro

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