Customer Service/technical Support Advisor

2 weeks ago

مصر, Egypt Webhelp Full time

**Customer Service/Support**

**Location**
- Alexandria, Egypt***

Job Title:
Customer Service/Technical Support Advisor - French - Alexandria - 2024

**Job Description**:
Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.
- Job DescriptionIn this role, you'll:

- Become a product pro, mastering the ins and outs of the latest trends.
- Troubleshoot issues with patience and a can-do attitude.
- Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
- Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.

Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.

**Based on location and/or program, additional experience/skills may be required**
- **Job requirements may vary by country and will not contravene any local laws**

**Career Framework Role**:

- Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

**Location**:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber

Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Customer Service/ Technical Support Advisor

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Alexandria **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's...

  • Customer Service/ Technical Support Advisor

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Hurghada **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product...

  • Customer Service/ Technical Support Advisor

    3 weeks ago

    مصر, Egypt PK Global Full time

    Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding...

  • Customer Service/ Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/ Technical Support Advisor - Cairo > 6th of October **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...

  • Customer Service/technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/Technical Support Advisor - Portuguese - 2024 **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with Portuguese language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most...

  • Customer Service/technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Customer Service/Technical Support Advisor - German - Alexandria - 2024 **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with German language skills to help us deliver exceptional customer experiences for some of the world’s biggest and...

  • Customer Service/technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Customer Service/Technical Support Advisor - English - Alexandria - 2024 **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s...

  • Customer Service/technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/Technical Support Advisor - French - Alexandria - 2024 **Job Description**: Due to our incredible growth, we’re looking for Customer Service Advisors with French language skills to help us deliver exceptional customer experiences for some of the world’s biggest and...

  • Italian Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Italian Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...

  • Spanish Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Spanish Technical Support Advisor **Job Description**: Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to...

  • Technical Support Advisor

    2 weeks ago

    مصر, Egypt Sitel Full time

    **Technical Support Advisor**: - Req ID#: 142052- Location: Cairo, EG- Category: Operations**Required Language** Turkish**Employment Type** Full time**Contract Type** Permanent**Description**Job Segment**:Technical Support, Technology

  • French Technical Support Advisor

    1 week ago

    مصر, Egypt Teleperformance Full time

    French Technical support Advisor *Answer customer's concerns *Help customers with troubleshooting steps *Explain some of the device behavior *Set the right expectation *Elaborate time consuming steps **Job Types**: Full-time, New grad **Salary**: From E£14,300.00 per month **Experience**: - call center: 1 year (preferred) **Language**: - french...

  • Customer Service/technical Support

    2 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Customer Service/Technical Support - Greek - 2024 **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Tier Iii Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Tier III Technical Support Advisor - English Speaker - 2024 **Job Description**: As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues,...

  • Tier Iii Technical Support Advisor

    4 weeks ago

    مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Tier III Technical Support Advisor - German - 2024 **Job Description**: As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats - troubleshooting technical issues, providing clear...

  • Customer Service/technical Support

    2 weeks ago

    مصر, Egypt Concentrix Full time

    Job Title: Customer Service/Technical Support - Greek - 2024 **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Technical Sales Advisor

    1 week ago

    مصر, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Customer Technical Manager

    4 weeks ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical...

  • Customer Service

    1 week ago

    مصر, Egypt Teleperformance Full time

    Customer Support (TECHNICAL SUPPORT AND TRAVEL ADVISOR) Pay: Up to E£15,000.00 per month

  • Lubricants Technical Advisor

    2 weeks ago

    مصر, Egypt Shell Full time

    **The Role**: **Where you fit In** Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You’ll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in...