2nd Level Bo Vas Engineer
7 days ago
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
**Our Exciting Opportunity**:
We are now looking for a 2nd Level BO VAS Operations Engineer who will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
**You will**:
- Help with Assurance support activities
- Handle incident management
- Assist with Problem management
- Perform system administration
- Work with Value Added Services (VAS) operations team
- Troubleshoot and investigate VAS problems till indicating the root cause
- Deployment of change requests in customer network withing the agreed policies
- Collaborate with different managed services teams to resolve E2E problems
**To be successful in the role you must have**:
- Bachelor level, in engineering (IT, Telecom)
- Hands on experience in messaging (SMS) in multi-vendor environment
- Troubleshooting skills using Wireshark, Anritsu and other tools
- Experience with different Virtualization technologies
- Experience with Service Creation Environment (SCE) and knowledge how services can be developed and maintained
- Programming skills using sell scripting, python, perl or any other programming languages
- Problem solving skills to tackle daily tasks and solve any abnormal issues that appear
- Creativity skills to think about new ways to solve daily tasks and enhance way of working
- Providing technical support, advice, training and documentation for all VAS services and solutions.
- Technical Assessment, Integration and implementation for Solutions, ensuring minimum project risk, cost and time to ensure stockholders alignment and project fulfillment.
- Innovate and develop in-house services that contribute to a delightful customer experience with enhancement of time to market over VAS-Messaging Service creation Environment.
- Collaborating in the installation, commissioning and testing of VAS & Messaging Service Creation services till complete acceptance till operating the nodes
- Development and Execution of projects to support technical strategic plans including upgrades plans, new features and developing architecture.
- Optimize and follow up on KPIs for all running systems.
- Ensure effective supplier handling.
- Responsible for 2nd line support for any operational problems related to VAS/Messaging Platforms.
- Sense of responsibility in handling the daily tasks and projects
**Additional Requirements**:
- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analyzing skills
- Working with people
- Creating & innovating
- **What´s in it for you?**
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
**What happens once you apply?**
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 675546
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