Senior Reporting
22 hours ago
Company Description
**Homzmart** is an eCommerce platform that sells home furniture, goods and also an end to end community connects home professionals with homeowners who can browse home designs, furniture, accessories, and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
Job Description
Job Summary:
- Develops business performance reports and analysis that support key decision-making.
- Driving improvement in the customers experience and customer contact center.
- Analyzing, Planning and reporting on All Customer Operations LOB’s (Call Center, Outbound Teams, Backoffice, social media & Live Chat, etc.)
**Job Description**:
- Analyzes and manages all reporting requirements as related to the contact centers productivity to support both tactical and strategic decisions within the Customer Operations.
- Accurately identifies reports and interprets trends. Based on findings, prepares and communicates results and recommendations to various levels of senior management. Ensures accuracy of all reported data by continually reviewing and analyzing current sources, processes, and systems functions. Prepares graphs, spreadsheets, reports, and PowerPoint presentations as required.
- Maintains a reporting schedule and documentation of reporting procedures.
- Assesses, prioritizes, and communicates future reporting needs, functions, and strategies. Investigates and troubleshoots reporting issues and problems.
- Collaborates with other internal departments such as IT/Commercial to initiate/implement improvements and efficiencies and to determine reporting needs.
- Creates and maintains tools that will automate reporting. Establishes reporting standards and criteria and maintains data and reporting integrity.
- Defines and develops requirements for reporting to all levels within the management structure, provides and explains guidelines for calculations for metrics and/or analysis.
- Performs ad hoc duties in accordance to business needs.
- Analyze Incoming volumes, call handling time, and historical data to identify trends and forecast future staffing needs.
- Providing coordination of all workforce planning activities. Schedules, plans, reports.
- Building appropriate resource models to assist in the control and forecasting of headcount requirements and staffing efficiency.
- Developing and delivering the workforce planning process/cycle (Framework in action and reporting)
- Ensuring headcount requirements are aligned to budget levels at all times, escalating exceptions through an appropriate approval process.
- Provides daily/weekly/monthly/quarterly/YTD reporting on trends, analysis and recommendations.
Qualifications
- At least 2 years of experience in reporting and/or analysis.
- 2-3 years of contact center experience.
- Call center planning and scheduling experience.
- Strong analytical and numerical capabilities Experience with WFM software
- Preferred Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- Experience using data visualization and reporting tools (Power BI) preferred Mastery of Microsoft Excel, SQL experience preferred Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
-
Sales Assistant Analyst
2 days ago
Cairo, Egypt PepsiCo Full time**Overview** - This role is responsible for supporting the MENA FOBO BU Export Snacks Commercial, finance & planning & other support functions with key reporting and analysis of performance by Channel against key deliverables. Adding value to the reports suite, this role also provides meaningful insights and recommendations to the Export Leadership team,...
-
Senior Research Executive, Consumer Insights
2 weeks ago
Cairo, Egypt NielsenIQ Full timeJob Description **About This Job**: To manage multiple client account teams within a country, region, or area with the aim to enhance and develop relationships with assigned and prospective clients resulting in achieved revenue target and customer satisfaction. To be responsible for client management and for handling projects. Preparation of proposals to the...
-
Senior Manager, Recruiting
4 days ago
Cairo, Egypt IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Passive Network Senior Specialist
22 hours ago
Cairo, Egypt ACT International Full timeCairo Passive Network Senior Specialist Commercial Department **Qualifications**: - BSc. of faculty of Engineering Major: Communication. / Computer Science. - 4 to 6 years of experience. - Hands on experience in Cabling Infrastructure/ fiber Cabling / Passive Network Design /Passive Network installation and Testing/ Projects Hand Over/ Visio. - Excellent...
-
Technical Delivery Senior Project Manager
1 week ago
Cairo, Egypt Vodafone Full time**Role Purpose**: - The Delivery Senior Project Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level - The Customer Senior Project Manager will have day to day accountability on project...
-
Senior Planning Engineer
2 weeks ago
Cairo, Egypt Decima International Full timeDecima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet...
-
Senior Performance Executive
2 weeks ago
Cairo, Egypt GroupM Full time**GroupM, Mediacom, Mindshare & Wavemaker Cairo are looking for Senior Performance Executives to join their team.** You will be responsible for supporting with Social and Paid Search campaign management**. **You will be participating in the strategy, planning, implementation, and reporting of across the agency’s accounts. You will provide support to the...
-
Senior Hardware Engineer
2 days ago
Cairo, Egypt Siemens Full time**Siemens Digital Industries Software - Where today meets tomorrow.** Let's make the difference together! **Meet the team - **Video** **Softmodels Memories Team **of MED Solutions, ICV-SVSD Division is seeking highly motivated, responsible and self-starting **Senior Hardware Engineer** to join our team in Cairo, Egypt. **Main responsibilities**: -...
-
Anti-fraud Senior Specialist
2 weeks ago
Cairo, Egypt Vodafone Full time**Description**: The role of the Fraud & Reporting Senior Specialist is to utilize insights from data and trends for the development of Anti-Fraud controls and reporting tools support the business and minimize the risk and revenue loss **Job Responsibility**: Main responsibility is to protect VF-EG against any subscription Fraud that might lead to the...
-
Senior Project Manager
2 weeks ago
Cairo, Egypt Orange Business Services Full timeWork within a team of project managers in charge of organising and managing all the deliverables required to develop new products and services in addition to enhancements for Enterprise Services BU. Main acitivities and responsibilites: - Lead complex offer development projects, with a multiple BU stakeholders. - Follow TTM and ATM methodologies to manage...
-
Acquisitions Senior Sales Executive
2 weeks ago
Cairo, Egypt Vodafone Full time**Description**: Provides a great service to customers and delivers defined activities with the designated business area.Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of processes and systems to be used in completing assigned tasks.Typically reports to the Senior Team Leader /...
-
Senior Integration Tester
2 weeks ago
Cairo, Egypt Pillars Consultancy Full timeSenior Integration Tester Nos. 2, new Cairo Expected Profile Experience: 5- 7 years Understanding requirements and creating key test deliverables such as test strategies, plans scripts, scenarios, and test data etc Test estimation, scheduling, requirements traceability, execution and reporting results to various audiences. Driving daily stand-up...
-
Senior Commercial Planning Analyst
1 week ago
Cairo, Egypt Homzmart Full timeJob Description - Analyze daily and weekly company KPIs with a macro view of the long-term success of the business - Delivering growth on your P&L, leveraging on the power of the marketplace, bringing orientations, feedback, and support to the commercial team. - Leading the commercial plan, taking an active part in the definition and execution of...
-
Senior Software Developer
22 hours ago
Cairo, Egypt CrossWorkers Full time**Senior Software developer for International customer** **Title: Senior Software Developer - “C++”** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Senior** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a C++ Developer and you have ambitions...
-
Senior Trade Adviser
22 hours ago
Cairo, Egypt Foreign & Commonwealth Office Full timeJob Description (Roles and Responsibilities) The Department of International Trade at the British Embassy in Cairo has a vacancy for a **Senior Trade Adviser** who will lead the **Financial & Professional Services and Technology **sectors**, job grade, Higher Executive Officer (HEO). We are looking for a highly motivated and enthusiastic self-starter, with...
-
Senior Trade Adviser
22 hours ago
Cairo, Egypt Foreign & Commonwealth Office Full timeJob Description (Roles and Responsibilities) The Department of International Trade at the British Embassy in Cairo has a vacancy for a **Senior Trade Adviser** who will lead the **Defence and Security sectors**, job grade, Higher Executive Officer (HEO). We are looking for a highly motivated and enthusiastic self-starter, with excellent commercial...
-
Senior Animal Health Sales Representative
2 weeks ago
Cairo, Egypt Elanco Full timeEducation : EQUIVALENTEXPERIENCE **As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance...
-
Senior DevOps Engineer
4 days ago
Cairo, Egypt Envision Employment Solutions Full time**_Ready and hungry for a new adventure? You are definitely in the right place! _**We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many...
-
Strategic Partnerships Senior Specialist
2 weeks ago
Cairo, Egypt Vodafone Full time**Role Purpose**: The Strategic Partnerships Senior Specialist is responsible for building an ecosystem for Solutions providers and manage the business relationship & agreements with them to work with Vodafone solutions team. Offering an end-to-end service portfolio supporting Vodafone in their digital transformation journey. **Job Responsibility**: - Grow...
-
Senior Network Engineer
4 days ago
Cairo, Egypt Juniper Networks Full time**Senior Network Engineer - Egypt** The Senior Network Engineer (Resident Engineer - RE) is a highly technical role, providing post-sales on-site support of Juniper Networks Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. The nature of this engagement is shift...