Senior Support Engineer

2 weeks ago

مصر, Egypt Mondia Group Full time

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.
WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connectionsnow imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you

The Support Engineer will be responsible for supporting the operations in terms of alarm monitoring, classification, dispatching & incident triggering within the Business Operations Organization at Mondia Egypt Tech Center towards Mondia Group global customers.

**Responsibilities**:
Support our Payments projects delivery covering International payment service providers, billing aggregators, and digital merchant’s technical integrations and Mobile App stores.
Responsible for the integration of merchants and mobile operators with Mondia’s internal platforms and services.
Supporting the operations and maintenance of VAS/Digital Systems/Payments using the latest technologies/tools with the requirement of working on a shift basis outside of normal working hours when needed.
Responsible for resolution of issues raised for the VAS/Digital platforms by analyzing logs, traces, using different tools e.g. ELK, Wireshark, and any other tools e.g. NewRelic.
Documentation and knowledge sharing of VAS, billing platforms & related systems, APIs for both internal and external teams for integrations/operations purposes.
Set and actively monitor platform KPIs to ensure optimum performance and efficient service delivery.
Supporting different internal/external teams with service configurations/definitions, troubleshooting, automated testing, and migrations as and when required (which may require perform/participating in outage activities other than normal office hours, holidays).
Perform integration, migration with acceptance and clearance tests, produce relevant test documentation, and reports for operators and merchant integrations.
Ensure that quality of service is maintained after app/service/platform launch/upgrade.
**Requirements**:
**Other qualifications include**:
Bachelor's degree in Computer Science/IT Engineering
3+ years of experience in VAS/IT/Payments Industry within integration/operation/support or service Environment
Basic knowledge of service providers/operators’ business requirements
Strong understanding of relational databases and proficiency with SQL
Experience with Programming languages such as Python, Java/Spring
Understanding Web Services like SOAP & REST API
Experience with Data Visualization tools like Tableau & Grafana
Knowledge of CI/CD pipelines
Experience in cloud computing services such as Amazon Web Services (AWS)
Problem solving and analytical thinking skills
Excellent communication and presentation skills
Customer Relationship Management skills
Fluent in English

**Good to have**:
NoSQL/Data-Lakes such as Snowflake
Experience with Asynchronous Messaging Systems (e.g. Kafka)

**Benefits**:
Social insurance
Health insurance for employee and family
Company bonus
Flexible work policy (1 WFH / 4 OFFICE)
An attractive location in a creative and modern office in New Cairo
Cooperation in a highly motivated, young, international team spread across 3 continents

  • Senior Application Support

    2 hours ago

    مصر, Egypt Backend Full time

    Senior Application Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of company products, database engines, operating systems. **Responsibilities**: The senior Application Support Engineer, as part of the team, will be responsible for: Execution of DB scripts/extracts as needed. React to High...

  • Senior DevOps

    2 days ago

    مصر, Egypt Luxoft Full time

    Cairo, Egypt DevOps Cross Industry Solutions 27/03/2024 Req. VR-103900 **Project description**: **Responsibilities**: Configuring VMs; Docker, docker-compose implementation; Configuration of on-prem and AWS Kubernetes cluster; Installation, maintenance and upgrade of environments; Integration of services; Configuring the systems and the product; Loading...

  • Senior Software Engineer

    2 hours ago

    مصر, Egypt اورنچ مصر Full time

    About the job Senior Software Engineer **Purpose of the job** senior software engineer is typically required to work with and supervise a team of software engineers developing information systems for a website or other software programs **Duties and responsibilities** - Participate in development of new services and operations support team to ensure...

  • Netwitness - Senior Engineer, Technical Support

    6 days ago

    مصر, Egypt RSA Full time

    **NetWitness - Senior Engineer, Technical Support** As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and...

  • Senior Security Engineer

    2 weeks ago

    مصر, Egypt Luxoft Full time

    **Project** Description**: One of the world's largest providers of products and services to the energy industry has a need to develop and support cloud-based enterprise information system in Oil & Gas domain. Our project is stable, long-term and constantly adopts new technologies. Work supposes close cooperation with Customer team located in Houston and...

  • Senior Engineer

    4 days ago

    مصر, Egypt ABL Group Full time

    **Description**: **Be the energy behind change. Join ABL Group.** ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more...

  • Senior Safety Engineer

    2 days ago

    مصر, Egypt Luxoft Full time

    Remote Egypt, Egypt Functional Safety Automotive Industry 25/03/2024 Req. VR-102944 **Project description**: Luxoft is one of the major software services companies world-wide. We deliver professional software services in multiple business verticals such as finance, automotive, and digital transformation. Supporting large vehicle manufacturers in the...

  • Senior Application Support and Cloud Operations

    5 days ago

    مصر, Egypt Orange Business Full time

    **About the role**: **Senior Application Support and Cloud Operations Engineer** **Mission**: Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support and...

  • Senior DevOps Engineers

    2 days ago

    مصر, Egypt Arrow Electronics, Inc. Full time

    **Position**: Senior DevOps Engineers **Job Description**: Job Overview: **Primary focus for the role developing and building containerization solutions, Senior DevOps Engineer installs and configures solutions, implement reusable components, translate technical requirements, and assist with all stages of test data and monitoring the container orchestration...

  • Concrete Senior Structure Engineer

    5 days ago

    مصر, Egypt Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins - ** Job Title**: - Concrete Senior Structure Engineer - ** Reporting to**: - Head of Civil, Concrete Department - ** Job Description** Concrete Senior...

  • Senior Automation Test Engineer vois

    2 hours ago

    مصر, Egypt Vodafone Full time

    To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will be required to...

  • Senior Data Engineer

    2 hours ago

    مصر, Egypt Plugin Talents Full time

    **About the job Senior Data Engineer**: **Key Responsibilities** - Design, build, and maintain data processing systems to migrate data from HDP to CDP Private Cloud. Work closely with the data engineering team, architects, and administrators to ensure the successful migration of data. Perform data analysis, data profiling, and data mapping to ensure data...

  • Senior Automation Test Engineer vois

    2 hours ago

    مصر, Egypt Vodafone Full time

    To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will be required to...

  • Senior QA Engineer

    2 hours ago

    مصر, Egypt Rabbit Full time

    **About the Senior QA Engineer position**: We are looking for a Senior Quality Assurance Engineer (QA) who will manage exploratory and automated tests to ensure product quality. You will design and implement tests, debug and define corrective actions, review system requirements and track quality assurance metrics (e.g. defect densities and open defect...

  • IT Support Engineer

    2 hours ago

    مصر, Egypt MigrationIT Full time

    **Job Information**: Field - InfrastuctureField / Area - Support ServicesIndustry - LogisticsJob Category - Technical SupportWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Troubleshooting Network connectivity problems (LAN, WAN, WiFi). - Support Application (Outlook, Printing, Scanning ). - Hardware...

  • Senior Architect Engineer

    1 week ago

    مصر, Egypt Nad Al Shiba Engineering Consultants Full time

    _We are looking for a Senior Architect Engineer, with 10+ years of experience, to join our team based in Egypt and oversee the company's new construction projects. As the Senior Architect, you will mentor other Architects, interpret client briefs, and review contracts and designs._ **DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**: - Reviewing...

  • Senior Systems Engineer

    5 days ago

    مصر, Egypt Brightskies Full time

    Cairo- Automotive- FULL TIMEJob description - Requirements Engineering for electric drivetrain systems (E-Motor, Inverter, stee) according ASPICE (Sys.1 / Sys.2) - Collection, preparation and management of Stakeholder / Customer-Requirements in Polarion - Planning, organization and coordination of Stakeholder-Requirements analysis with project teams -...

  • Senior Sales Engineer

    5 days ago

    مصر, Egypt Siemens Full time

    Electrification & Automation - EA / Senior Sales Engineer - Egypt/Cairo Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are...

  • Senior Sales Engineer

    5 days ago

    مصر, Egypt Siemens Full time

    Electrification & Automation - EA / Senior Sales Engineer - Egypt/Cairo Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are...

  • Senior Viaduct Design Engineer

    2 days ago

    مصر, Egypt Egis Full time

    **General information**: **Organisation **:Egis is an international player active in the consulting, construction engineering and mobility service sectors. We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development. With...