Cloud Expert Engineer with French
6 months ago
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Expert Engineer who is ready to join our mission in creating a #CyberFit future
In this role you will be a main technical support expert in specific Company's products or services. Your responsibility will be to resolve the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments, as well as craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.
**WHAT YOU'LL DO**
- Build and maintain strong relationships with customers able to thrive in the ever-changing work environment.
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc), while maintain deep knowledge of Company operations to support client requests effectively.
- Interact with various departments to analyze and resolve problems;
- Provide technical advice and mentoring to junior staff members and review technical results, evaluations and analyses.
- Develop documentation regarding installation, upgrades, support, and compatibility issues.
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
**WHAT YOU BRING**
- Fluent French and English (both oral and written, Upper Intermediate as a minimum)
- Advanced technical knowledge in areas such as: Windows Server; Network troubleshooting (Wireshark, tcpdump, iperf); deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
- Experience with Virtualization (know how to deploy and manage Virtual Machines on VMware ESXi / Microsoft Hyper-V clusters)
- Passion for troubleshooting
- Strong internal customer focus with desire to learn all aspects of the business
- High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Outstanding organizational, problem solving, and multi-tasking skills
- Team-player and positive attitude, eager to do more and help out
- Self-motivated, proactive, and able to work with mínimal supervision
**WHO WE ARE**
Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.
LI-LD1
-
Senior Cloud Engineer, Google Cloud
5 months ago
مصر, Egypt Cloud 11 EG Full time**Responsibilities**: - Delivering and executing automated and secured cloud infrastructure solutions. - Involving in technical discussions and providing guidelines for stakeholders. - Performing system administration tasks like administration of operating systems, networks, web servers, storages and database management systems. - Performing migration of...
-
Uc & Cloud Support Engineer
5 months ago
مصر, Egypt Orange Full time**votre rôle**: Job Requirements: IT background (Engineering, Computer Science or Similar Education) Professional Working Proficiency in English (mandatory) Professional Working Proficiency in French (mandatory) Virtualization and Cloud Knowledge CCNA knowledge (certification is a plus) **votre profil**: Strong understanding of operating systems, software,...
-
Cloud Automation Engineer
5 months ago
مصر, Egypt Orange Business Full time**About the role**: A Cloud Devops Engineer shares responsibility in the implementation, operation and management of Flexible Engine Cloud infrastructure. The Cloud Devops Engineer uses a strong understanding of all aspects of a cloud centered data center both on a physical level and virtual level, and the ability to troubleshoot, identify and resolve very...
-
Senior Snowflake Cloud Engineer
5 months ago
مصر, Egypt Antal International Full timeMaster's degree in Computer Science, Software Engineering, Statistics, Mathematics, or a related field preferred. - Hands-on software development experience with a specialized focus on Snowflake engineering, complemented by a robust understanding of AWS and/or Azure. - Extensive grasp of technologies from data ingestion to advanced analytics and hold...
-
System & Cloud Operation Engineer
6 months ago
مصر, Egypt Orange Full time**About the role**: You are part of a team composed of cloud computing engineers and technical project managers. - You qualify and perform the change requests received from the customers. - You launch some troubleshooting actions and restore the service when trouble tickets are opened by the customers. You provide some information to customers on a regular...
-
Priority Support Engineer
5 months ago
مصر, Egypt Acronis Full timeAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Priority Support Engineer who is ready to join our mission in creating a #CyberFit future! As a Priority Support Engineer,...
-
Senior Cloud Engineer
5 months ago
مصر, Egypt Rackspace Full timeRackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on...
-
Kubernetes/devops Google Cloud Practice Engineer
6 months ago
مصر, Egypt Rackspace Full timeAs part of our commitment to our customers, we are dedicated to helping enable creative, automation-based solutions for all sizes of businesses and require an experienced Cloud Engineer to join our team. - You will ideally have proven experience in multiple GCP deployments. Your engagements will see you working directly with customers and prospects. You will...
-
Senior Cloud Engineer
5 months ago
مصر, Egypt Merck KGaA Full timeWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...
-
Azure Cloud Lead Developer
6 months ago
مصر, Egypt Capgemini Full time**Responsibilities**: - Deliver cloud use cases based on defined architecture and framework. - Lead team of cloud engineers, providing guidance and mentoring to help them improve their skills and work effectively. - Peer review code, ensuring it is of high quality, well-structured, and maintainable. - Connect with Architects and business users to clarify...
-
Aws Cloud Lead Developer
6 months ago
مصر, Egypt Capgemini Full time**Responsibilities**: - Deliver cloud use cases based on defined architecture and framework. - Lead team of cloud engineers, providing guidance and mentoring to help them improve their skills and work effectively. - Peer review code, ensuring it is of high quality, well-structured, and maintainable. - Connect with Architects and business users to clarify...
-
Application Support and Cloud Ops Engineer
5 months ago
مصر, Egypt Orange Full time**votre rôle**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Execute changes and task...
-
Cloud Security Operations Engineer
5 months ago
مصر, Egypt Orange Business Full time**About the role**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing...
-
Senior Cloud Support Engineer
5 months ago
مصر, Egypt Giza Systems EG Full timeMaintain and Develop the Cloud Service Catalog - Map new requirements towards existing Cloud Services from the Cloud Service Catalog (minimize ad-hoc solutions) - Responsible for LCM of the Cloud - Infrastructure and Cloud VNF/CNF - Monitoring responsibility using Clould tools (Grafana and Kibana ) - Ability to validate design requirements, and deploy...
-
Cloud Technical Support Engineer L1
5 months ago
مصر, Egypt Orange Business Full time**About the role**: **Job Purpose**: The Customer Support Specialist is the single point of contact between the service provider and the customer for the day-to-day activities. Provides technical support services to customers, responds to customer questions regarding operation and malfunctions, and advises customers on preventative maintenance and...
-
Principal Cloud Development Engineer
6 months ago
مصر, Egypt Ericsson Full time**About this opportunity** As the Company at the forefront of the creation of the Mobile world, and with more than 60,000 patents to our name, we’ve made it our business to make a mark. Being part of Ericsson empowers you to learn, lead and perform at your best, shaping future technology. Ericsson is an inclusive employer where you are recognized for the...
-
DevOps/cloud Engineer
6 months ago
مصر, Egypt Block Gemini Full timeWe are seeking a talented and motivated DevOps/Cloud Engineer to join our dynamic team at Block Gemini, a leading blockchain technology company. As a DevOps/Cloud Engineer, you will play a crucial role in designing, implementing, and maintaining our cloud infrastructure, ensuring scalability, reliability, and security of our blockchain solutions. You will...
-
Visualization Expert vois
6 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: As a visualization expert in Intelligence team will be responsible for transforming complex data into clear, insightful, and visually engaging representations. To facilitate understanding and decision-making by presenting information in a compelling and accessible way. Focus is to design, integration and deployment of Visualization tool...
-
Secops Cloud Engineer
5 months ago
مصر, Egypt Advansys Full time**Join Our Team as a Passionate SecOps Cloud Engineer!** **Requirements**: **Responsibilities**: - Follow ITIL best practices while dealing with incidents, service requests, event management, problem management, and other problems. - Create automation scripts to deploy and manage solutions on the cloud in all life cycle stages, practicing IaaS, PaaS, SaaS,...
-
Dynamics Solution Specialist
6 months ago
مصر, Egypt Webhelp Full time**Location** - Cairo, Egypt**Language** - French*** **Description**: - Why join us Are you passionate about Sales & Cloud Technology? Then come join our dynamic tech-savvy team in New Cairo for one of the most admired IT brands in the world. You will thrive on working in a global community that cares about your career development and well-being. In this...