Technical Service Manager

4 months ago


القاهرة الجديدة, Egypt Alcon Full time

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Technical Service Manager supporting Surgical Franchise, you will be trusted to work on direct supervision and developmet of Alcon Distributor's Technical Service Organization in the broader North Africa Region.

In this role, a typical day will include:

- Collaborating with Alcon Surgical Franchise Team, Clinical Applications Team, Global Technical Service Functions and Distributor Partners to ensure optimal technical support provided to Alcon Equipment owners in the country according to the company's highest quality standards
- Planning of service activities and checking they are properly carried out by Alcon Distributors
- Ensuring proper training of external partners and customers concerning basic product use, troubleshooting and maintenance
- Establishing Field Service performance metrics according to Alcon's quality standards and monitor effectiveness
- Managing customer relations in all service and maintenance matters (service requests, contractual services, emergencies) to ensure customers can operate their Alcon equipment with the highest level of satisfaction

WHAT YOU’LL BRING TO ALCON:

- Education in Electric, Electronic or Biomedical Engineering
- 5/10 Years of experience in Medical Device Industry
- Technical skills
- Teamwork and collaborative mindset

HOW YOU CAN THRIVE AT ALCON:

- High impact on Patient Care in the broader North Africa region
- Professional Growth and Expertise Development in the Medical Device Industry
- Cross Functional collaboration and Leadership

Alcon Careers

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