Consumer Engagement Associate

1 month ago


Cairo, Egypt Nestlé Full time
Consumer Engagement Associate
    • Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner.
    • Utilizes various market-based tools and applications for consumer management and servicing.
    • Provides empathetic and cutting-edge service in customer service based on Nestlé CES Standard Instructions on Consumer Complaints Handling.
    • Resolve customer inquiries, comments, and complaints of consumers.
    • Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
    • Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
    • Ensures proper notification and escalation of critical complaints and irate customers.
    • Follows the changes in the messaging and the ways of working.
    • Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.

ARE YOU A FIT?

  • Attention to details.
  • Strong interpersonal skills, team-oriented attitude
  • Strong verbal and written communication skills, business English.
  • Ability to multitask and prioritize.
  • Interest in digital and social media industry, current online trends and marketing tactics
  • Capacity to learn new skills and master new tools is a must.
  • Bachelor’s degree in marketing, business studies, communications, journalism, media studies, psychology


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