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Contract Service Manager

1 month ago

Cairo, Egypt SSC Egypt Full time
  • Results: Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metrics
  • Manage the Support Services in term of P&L
  • Manage the SMA proposal (operationally and financially) focus on timely renewal and pricing
  • Manage commercially in cooperation with sales manager the negotiation with the end customers and partners
  • Manage all Third-Party partnerships / suppliers to optimize performance and value (underpinning contract , service providers)
  • Liaise with regional salespersons and service stakeholders to help define support programs offered to customers, maintain current program offerings and create value-added services

Requirements

  • Degree in IT, engineering or equivalent experience in related field, MBA and/or PMP is an advantage
  • 5+ years of Sr. leadership experience in a HealthCare IT service leadership
  • Deep knowledge of driving complex Healthcare IT Projects
  • Proven understanding of After Sales Processes for Services
  • Knowledge of the Healthcare IT Marketplace, its main actors, trends, and challenges
  • Knowledge of medium to large scale / multi-site projects in a clinical environment, for customers in the Middle East Region
  • Good understanding of technical and IT systems, knowledge about hospital / radiology workflows
  • Excellent leadership and organizational skills
  • Strong inter-personal skills with ability to communicate effectively at all levels
  • Arabic is a big advantage

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