KONE Egypt Internship Site Engineer Intern Fresh Graduate

4 weeks ago

Cairo, Egypt kone egypt Full time

This is a remote position.

About the Client:

A leading and award-winning Australian IT services and solutions provider, Data#3 Limited (DTL), is focused on helping customers to harness the power of people and technology for a better future.

Built on a foundation of over 45 years experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3 s services across consulting, project services and managed services, Data#3 is delivering the digital future.

Listed on the ASX in 1997, Data#3 reported revenues of $2.2 billion in the 2022 financial year and has more than 1,200 employees. Headquartered in Brisbane, it has facilities across 12 locations in Australia and Fiji.


Job Summary:

To provide key customer contact and communication functions enabling the team to achieve agreed service levels, and to contribute to the creation and maintenance of a positive working environment that encourages the exchange and development of knowledge and skills.

Responsibilities:
  • Achieve agreed customer service time frames for the distribution of customer requests or problems by receiving customer calls, clarifying requirements, and logging into the call monitoring system
  • Perform key customer contact and communication functions to achieve the Service Provision team s objectives and agreed service levels
  • Understand customer service principles and practice these principles i.e.
  • Effective communication with customers and other support staff
  • Clear and concise information is required to be obtained and provided within a tight timeframe, following defined business processes
  • Identify the urgency and impact of requests and adhere to set processes
  • Contribute to team problem-resolution processes to achieve agreed service levels
  • Compliance with all relevant Legislation, standards, work procedures, and practices of Data#3 and the customer.
  • Commitment to personal safety and the safety of others, a workplace free from discrimination and harassment, and a philosophy of continual improvement
  • Enhance customer satisfaction through the provision of a quality support service
  • Project a positive & professional image when representing Data#3 and customers
  • Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
  • Assist other staff with the adaptation of new and/or changed the processes
  • Contribute to the team s ability to achieve its maximum goals
  • Proactively provide input on individual training requirements
  • Ensure knowledge sharing is at a premium level within the team
  • Ensure that customer service levels are achieved or exceeded
  • Maximize customer satisfaction through the development of trust and credibility
  • Adhere to contract Service Level Agreements
  • Enhance customer satisfaction through the provision of a quality support service
  • Understand and adhere to contracted SLA
  • Provide meaningful, relevant, timely, and accurate updates to call logging system
  • Contribute to team strategy
  • Ensure that all Health & Safety policies, procedures, and requirements applicable to onsite are adhered to and that a safe working environment is maintained at all times
  • Uphold and adhere to Data#3 s core values, guidelines, policies, and procedures
  • Take on any additional duties as requested by your manager in line with Business Unit objectives
  • Represent Data#3 in a professional manner and provide excellent customer service to our internal and external

Additional Responsibilities:
  • Uphold and adhere to Data#3's core values, guidelines, policies, and procedures
  • Represent Data#3 in a professional manner and provide excellent customer service to our internal and external
  • customers.
  • You are required to perform your duties safely without risk to your own health and safety or the health and safety of
  • others
  • You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may
  • be assigned to you, that you are skilled and capable of performing. Data#3 may alter your position, position
  • description, position title, location, and responsibilities in accordance with changing business needs and priorities.

As part of your position, in addition to (c) above, you:
  • may be required to perform your duties off-site, including at customer, vendor/partner, and supplier sites, which require,
  • as a condition of entry, you to hold a National Police Certificate;
  • may be responsible for accessing internal and third-party computer systems containing highly sensitive confidential
  • corporate and personal information;
  • may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your
  • duties with a high level of honesty and integrity.

Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position

Requirements Experience:
  • 3 months experience in a service desk, call centre or related undergrad program is desirable
  • Experience with technologies desirable
  • Basic knowledge and experience with Microsoft Office suite, including Microsoft Outlook
  • Basic Windows XP and Windows 7 troubleshooting experience
  • Basic PC Hardware troubleshooting
  • A fundamental understanding of Active Directory, Exchange skills highly desirable
  • Demonstrated commitment to the provision of excellent customer service
  • An understanding of ITIL & Service Level Agreements is desirable

Skills:
  • Strong verbal & written English communication skills
  • Effective time management & troubleshooting skills
  • Efficient keyboard & data entry skills
  • Highly developed customer service skills
  • Developed documentation skills for procedure updates and report creation

 Ability:
  • Demonstrated commitment to the provision of excellent customer service
  • Proven ability to work within deadlines with minimum supervision
  • Flexible approach to work and work hours
  • Ability to deal with busy, high-pressured situations
  • Ability to assist other staff with the adaptation of new and/or changed processes

  • Must have Fiber Optic internet with at least 25 Mbps bandwidth
  • Must have a backup desktop or laptop with the latest OS
  • Must be able to work on a shifting schedule
  • Must be amenable to reporting to our Makati office as required


Benefits WHAT WE OFFER:

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

Previous demonstrated experience in a similar role and/or degree in a relevant field will set you apart but isn\'t necessarily a must. Strong communication skills (written and verbal) and ability to interpret data are fundamental to be able to perform this role well. They are seeking a new member for the marketing team who shows initiative, works well in a team as well as independently Must have any experience with other marketing platforms. Must have Fiber Optic internet with at least 25 mbps bandwidth Must have backup desktop or laptop with the latest OS

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