Implementation Coordinator

3 weeks ago


Cairo, Egypt Ericsson Egypt Full time

Hours: Flexible Schedule; 30 hours per week (part-time)

Support sales and marketing initiatives, programs and goals through telephone, fax, direct mail and email efforts with assigned or unassigned territories.

Responsibilities of a Product Support Specialist are to promote product awareness, establish and maintain relationships and educate physicians along with key customers on Palmetto s products. Our Product Support Specialists are responsible for continued communication with key customers including physicians, nurses, medical assistants and pharmacists to ensure:

  • Product awareness
  • Product education
  • Product availability
  • Increased prescribers of Palmetto products

ESSENTIAL FUNCTIONS

Major responsibilities will include but are not limited to:

  • Contact physician base provided by Palmetto to educate on and promote Palmetto products.
  • Establish and maintain relationships with key contacts in physician offices.
  • Manage regular call rotation.
  • Record and maintain customer database including demographics, literature mailings, and office infrastructure.
  • Research physician base as necessary to gain contact information.
  • Respond to incoming calls, emails and voice messages.
  • Participate in product training to gain product proficiency.

QUALIFICATIONS

  • High school diploma or equivalent related experience (required)
  • Customer service / sales experience (recommended)

REQUIRED SKILL SETS

  • Outstanding communication and interpersonal skills
  • Demonstrated initiative with a high level of integrity and work ethic
  • Customer focus
  • Problem Solver
  • Excellent time management skills
  • Goal achievement attitude
  • Ability to multi-task
  • Computer proficiency with advanced knowledge of Microsoft Word, Microsoft Excel and the internet
  • Ability to perform basic calculations and mathematical figures

ADDITIONAL RESPONSIBILITIES

  • Performs other duties and assignments as directed by management

PERSONAL CHARACTERISTICS

  • Responds well to direct supervision and goal oriented structure
  • Prompt arrival and regular attendance at work
  • Pleasant and cooperative attitude with internal and external customers
  • Enthusiastic, positive attitude
  • Outgoing personality with the ability to listen

Job Type: Part-time

Required education:

  • High school or equivalent

KEYWORDS: customer service, support, sales, inside sales, pharmaceuticals


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