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Under the general supervision of the Diagnostic Radiology Supervisor, Radiology Manager and the Director of Radiology, the Lead Technologist leads, plans and coordinates the daily operations of the Diagnostic Radiology department through interactions with staff, administration, other departments, Radiologists and others as necessary. Primary duty is to coordinate all aspects of the day-to-day operations in various locations to ensure the delivery of quality services in accordance with applicable policies, procedures and professional standards.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Assists the Radiology Supervisor and Manager in daily operations relating to the technical workings of the Diagnostic Department and oversees the work of assigned technical staff.
• Schedules and assigns Technologists in coordination with Radiology Supervisor and Manager as required by the needs of the department.
• Ensures proper staffing and allocates Technologists and other staff to departmental areas as necessary and appropriate for patient care, budget, staffing and department/hospital needs.
• Oversees employees in all areas for assigned shift.
• Ensures that employees are performing duties and following policies and procedures as necessary.
• Assumes responsibility for monitoring patient flow, timely registrations, and monitors patients wait time.
• Reassigns staff as needed to optimize patient flow.
• Establishes and maintains efficient communications between front desk and clinical personnel.
• Assists in the implementation and ongoing utilization of quality assurance programs with involvement from the Diagnostic Supervisor, Quality and Compliance Clinical Instructor and Radiology Manager.
• Maintains compliance logs for equipment and QA measures including those required by the ARRT, DPH, etc. and attends compliance rounds when requested.
• Maintains equipment and physical space through interaction with the Diagnostic Supervisor, Diagnostic Manager and department service vendors to maximize equipment up time, and minimize dollar impact to the hospital.
• Coordinates service calls, internal work orders and other equipment repair and maintenance.
• Assists the Diagnostic Radiology Supervisor and Manager in the maintenance and need for adequate supplies for the Diagnostic department and assess par levels in all areas of Diagnostics on a weekly basis.
• Submits supply orders as needed, ensuring that expenses are within the constraints of the departmental budget.
• Stocks exam rooms with supplies and maintains supply room in accordance with hospital compliance requirements.
• Works closely with the Diagnostics Supervisor and Manager to give feedback and improve individual department budgets, patient care and Technologist training and initiatives.
• Resolves patient scheduling issues by working with appropriate providers and staff.
• Assists department with emergency re-scheduling due to equipment down time or other events.
• Maintains clinical protocols and assists in making changes when required.
• Assists in research protocol development and training and attends investigator meetings and training sessions.
• Performs appropriate studies as determined through Diagnostic Radiology department’s policies, procedures and routine protocols.
• Follows requisition in terms of providing proper study on properly identified patient.
• Ensures that exams requested match patient condition and/or history and calls or asks proper persons for more information as necessary to perform the proper study.
• Sets up equipment as necessary and uses proper imaging techniques.
• Adjusts imaging factors when necessary to improve study or quality factors.
• Works through radiologist’s requirements to provide appropriate images and provides additional views and variations of techniques as requested.
• Completes procedures in a timely fashion while providing quality images for Radiology and outside departments. Completes work by the end of the shift or communicates with coworkers about work needing completion.
• Performs patient centered customer service and ensures the following standards are met appropriately and achieved.
• Communicates patient complaints professionally to the appropriate supervisor/manager.
• Ensures HIPAA compliance at all times.
• Keeps discussions around patients to a minimum and ensures that patients are not subjected to departmental conversations, private conversations and/or any inappropriate behavior.
• Handles telephone calls and requests for services both professionally and appropriately.
• Responds to patient’s and/or patient’s family’s complaints in an appropriate and effective manner. Serves as patients and families advocate.
• Assists and assigns the cleaning and organizing of the department on own initiative and report any malfunctioning equipment to the Supervisor and Manager and also calls for service and places information in service log for all to see.
• Facilitates, reassures and offers support to the patient undergoing exam procedures in order to reduce possible stress and anxiety as well as enlist patient cooperation.
• Monitors patient conditions and if it is determined assistance may be required, employee takes action to facilitate the best course of care to include: nurse involvement, further monitoring and/or other patient focused solutions.
• Ensures that all required documentation is properly completed for billing purposes to include (but not necessarily limited to) electronic orders, dose recording and all paperwork related to procedures performed.
• Demonstrates a positive attitude every day by focusing on the job.
• Maintains current licensure, registrations, certifications, continuing education requirements and completes hospital and departmental competencies on time.
• Works hours as regularly scheduled or according to the operational needs of the Radiology Department.
• Follows all departments’ established and appropriate policies and procedures.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the hospital’s mission and goals.
• Understands and models Boston Medical Center’s RESPECT behavioral standards and QUEST goals. Practicing AIDET.
• Treats patients and fellow staff with dignity and respect and reports any/all problems to Supervisor and Manager.
• Follows established hospital infection control and safety procedures. Performs other duties as needed.
• Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS:

• Work requires knowledge of principles and procedures of Diagnostic Radiology.
• Working knowledge of operation and maintenance of Radiology equipment generally acquired through the completion of two years post-high school training in an approved school of Radiologic Technology.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Current MA license in Radiography, ARRT (R) certification and registration and all applicable Radiology education requirements.
• BLS/CPR Certification required.
• Work requires a minimum of 2 years’ experience as a Radiologic Technologist.

KNOWLEDGE & SKILLS:

• Knowledge of Diagnostic Radiology imaging protocols, processes, techniques and procedures.
• Working knowledge of Radiology Information Systems (RIS) and Hospital Information Systems (HIS).
• Ability to rely on experience, judgment and time management skills to plan and accomplish goals.
• Must present a positive team oriented attitude and a professional appearance.
• Ability to adhere to safety standards set forth by the Radiology Department, BMC and other regulatory agencies.
• Excellent interpersonal and communication skills sufficient to interact effectively with patients and all/any apprehensions, to instruct students/staff and to interact with other staff technologists.
• Ability to work cooperatively with members of the healthcare delivery team and staff, ability to handle frequent interruptions and adapt to changes in workload and work schedule; to set priorities and solve problems; to respond quickly to emergency requests.
• Work requires excellent communication and interpersonal skills sufficient to interact effectively with patients and to allay any apprehensions, to instruct students and to provide technical supervision to Staff Technologists.