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ADI Consumer Finance-Operations Supervisor
4 months ago
· Full responsibility for reviewing documentation filled out by customers along with the obtained documents.
· Drafting process manuals and update SLAs.
· Updates Business requirement documents.
· Full responsibility for maintenance of customer's data on systems.
· Manage vendors’ contracts and 3rd Parties agreements.
· Monitoring discrepant and not received customer's documentation.
· Being part of any loans UAT testing/projects and ensure that all test plans are covered. Ensure also to have a wide overlook on the projects plans and highlight any operational gaps & unforeseen challenges.