Front Office Manager
3 weeks ago
Front Office Manager
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
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Assistant Front Office Manager
Found in: beBee jobs EG - 1 week ago
Cairo, Cairo, Egypt Hilton Full timeWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...
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Assistant Front Office Manager
Found in: beBee jobs EG - 1 week ago
Cairo, Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full timeWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all...
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Assistant Front Office Manager
3 weeks ago
Cairo, Egypt Accor Egypt Full timeResponsibilities:• To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, and to personally supervise the above in the involved supervisor's absence, ensuring that the hotel standards and procedures are fully known and followed.• To ensure a proper coverage and supervision of the Front...
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Front Office Manager
2 weeks ago
Cairo, Egypt Hilton Full timeSupporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...
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Assistant Front Office Manager
Found in: beBee S EG - 1 week ago
Cairo, Egypt Waldorf Astoria Heliopolis Towers Hotel Full timeDescriptionWaldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...
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Front Office
2 days ago
Cairo, Egypt Egy Mart Full timeGreet and welcome guests - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Monitor office supplies and place orders when necessary - Keep updated records and files - Take up other duties as assigned (travel arrangements, schedules etc.) - Follow up with our branches Location : Masaken...
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Front Office Supervisor
2 weeks ago
Cairo, Egypt Radisson Hotel Group Full timeSupervise the efficient operations of reception including check in/out proceduresSupport team members in handling guest requests and enquires to ensure a positive outcome is achievedEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of...
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Front Office Supervisor
3 weeks ago
Cairo, Egypt Hilton hotel Egypt Full timeResponsibilities:• Supervise Front Office operations during your assigned shift to a consistently high standard• Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events• Advise your shift team of any special events or VIP Guests in the hotel that...
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Front Office Admin
3 weeks ago
Cairo, Egypt La-Verde Real Estate Full timeJob DescriptionKeep front desk tidy and supplied with all the necessary suppliesGreet, communicate with and welcome guestsAnswer all the customers' questions and address their complaintsAnswer all incoming calls, redirect them when neededReceive letters, packages and send them to appropriate destinationPrepare and manage outgoing mailCheck, sort and...
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Front Office Admin Supervisor
3 weeks ago
Cairo, Egypt Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. Full timeSupporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...
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Front Office Manager
2 weeks ago
Cairo, Egypt Hilton Full timeSupporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception area.Monitoring stock...
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Office Manager
3 weeks ago
Cairo, Egypt pillars egypt company Full timeResponsiblity:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...
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Office Manager
3 weeks ago
Cairo, Egypt Paradise Inn Group for Hotels and Resorts egypt Full timeResponsibilities:Supporting, training, and supervising front office staff.Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.Handling customer complaints and special requests.Scheduling staff shifts and managing other HR-related tasks.Maintaining an orderly appearance throughout the reception...
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Front Office Manager
2 weeks ago
Cairo, Egypt Radisson Hotel Group Full timeCareer in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house ;Send you CV to (WhatsApp)(or) Send you CV to Content Creation: As a Scientific Content Specialist, your primary responsibility is to create high-quality scientific This includes writing and editing scientific papers, reports, and...
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Front Desk Supervisor
Found in: beBee jobs EG - 24 hours ago
Cairo, Cairo, Egypt Hilton Cairo Zamalek Residences Full timeA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
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Front Desk Supervisor
Found in: beBee S EG - 2 days ago
Cairo, Egypt Hilton Cairo Zamalek Residences Full timeDescriptionA Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...
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Back Office Manager
3 weeks ago
Cairo, Egypt Jobzella egypt Full timeResponsibilities:Performing market research.Gathering and processing research data.Performing basic admin duties including printing, sending emails, and ordering office supplies.Assisting and coordinating with the sales team.Assisting the Front Office team.Assisting with inventory control.Organizing staff meetings and updating calendars.Processing company...
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Front Office Ambassador
3 weeks ago
Cairo, Egypt LOriental Full timeReports to: People & Business ManagerWe are seeking a friendly organized and professional ambassador to join our dynamic events catering business. As the first point of contact for our clients guests and vendors you will play a crucial role in delivering exceptional customer service and ensuring smooth operations within our organization. Your primary...
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Front Desk Representatives
2 days ago
Cairo, Egypt Flying Colours Academy Full timeKeep the front desk tidy and presentable with all necessary material (pens, forms, paper etc..) - Greet and welcome guests. - Answer questions and address complaints. - Answer all calls and redirect them or keep messages. - Keep updated records and files. - Monitor office supplies and place orders when necessary. - Take other duties as assigned. Bachelor...
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Front Desk Agent
3 weeks ago
Cairo, Egypt Accor Egypt Full timeResponsiblity:Greet guests and provide them with superb customer service.Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.Answer all client questions and incoming calls.Redirect phone calls to the appropriate department and take down messages.Accept all letters and packages, and...