Project Manager Contact Center Background

Job Description:To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.[ads1]Job Responsibilities:Post content on CIB official social media platforms (if needed) & within the agreed...

Job DescriptionUpdate and send weekly report to the Quality Assurance Manager about the work trend.Send reports the abusing cases and the internet issues that may affect the business and the agent efficiency.Discuss the dispute cases with the agents or the managers and finalize the validation for the case of the quality. Update the quality score sheet to...

Job Description: To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request)  in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. [ads1] Job Responsibilities: Post content on CIB official social media platforms (if needed) & within the...

Job DescriptionHandles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and...

To direct and monitor processes and to ensure DC compliance with Egyptian Regulations and company- designated regulations.To collaborate with Center Manager to ensure product quality, donor suitability and donor safety.To ensure that SOPs are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs.To interpret...

Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for...

Coordinate information and assets for teamsLiaise with multiple clients to identify and define requirements, scope and objectivesMaintain clear communication with clientsMake sure that client's needs are met as projects evolveOversee project procurement managementMonitor project progress and handle any issues that ariseAct as the point of contact and...

A Project Manager is a professional who ensures that their teams complete all projects on time and within budget. They are responsible for coordinating internal resources and vendors for the flawless execution of projects. Their duties include developing detailed project plans, ensuring resource availability and allocation, and delivering every project on...

Job DescriptionDesign, manage, monitor and maintain Storage such as VNX, EMC Unity and VSAN in a timely manner for optimization and capacity provisioning and related initial configurations (zoning, lUNs creation)Handle escalated - Virtual / Hardware server related incidents.Monitors and fine-tune the performance of storage infrastructure (including trouble...

Lead the planning and execution of all anniversary celebration activities, and collaboration with an events management company, ensuring they align with the company's objectives and brand image.Develop and manage a detailed project plan, including timelines, milestones, budget, vendor selection, and event logistics.Coordinate with internal teams...

Job DescriptionResponsible for Prepare Project schedules as required, pre-planning, and resource forecasting in accordance with technical departments related to the project to ensure projects are completed according to project plans on time, control project cost, and ensure project Quality.Review and discuss Monthly project orders/client requirements with...

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships...

Lead and manage a team of project managers, providing guidance, support, and mentorship to ensure their professional growth and development.Oversee the end-to-end project management process, from receiving client requests to final delivery, ensuring adherence to quality standards, timelines, and client expectations.Collaborate closely with clients to...

Job DescriptionDirect and manage project development from beginning to end.Define project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders.Develop full-scale project plans and associated communications documents.Effectively communicate project expectations to team members and stakeholders in a...

Key Responsibilities:Coordinate internal resources and contractors for the flawless execution of pilot projectsLead and supervise projects with the most efficiency and to assure the highest quality and productivity of the teamMeet delivery deadlines with high qualitySupport multiple, ongoing foreign and native language transcription/annotation management...

Job Description: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. The role is responsible to lead Digital Projects end to end from idea stage to implementation across...

Job Description: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. The role is responsible to lead Digital Projects end to end from idea stage to implementation across...

Job DescriptionRole and ResponsibilitiesThe main responsibilities of coordinators is to apply their linguistic knowledge, technical skills and attention to detail to manage projects to quality expectations, timelines, and budget.The project coordinators apply their communication skills to manage stakeholder relationships and teams of language specialists...

The successful candidate for this position will be a 1099 coordinator with Music Ministry International and be responsible for the following: Scope of Work: Directs, advises and coordinates Religious Education (RE) for the Yokota Protestant The DRE consults and coordinates with the Protestant Chaplain on all religious education requirements for the...

Manages localization projects from beginning to end, working closely with language specialists, localization engineers, product management and development, internal business partners and external vendors and other departmentsDirects teams deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and...