Quality Assurance Executive

3 months ago

Cairo, Egypt bayantech egypt Full time
  • Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
  • Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
  • Collect and document business requirements for project and process improvement/automation efforts.
  • Perform an internal audit to ensure all departments are working by the officially agreed process.
  • Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
  • Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
  • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
  • Identify issues and risks.
  • Bring inconsistencies and problems to the attention of management.
  • Participate in solving problems.
  • Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
  • Extract reports and provide a high-level analysis of data for review.
  • Participate in the planning of QA department objectives.
  • Manage and improve the quality control process.
  • Set goals and metrics, and report on quality control results continuously.
  • Communicate quality concerns with stakeholders.
  • Developing test plans and test cases to ensure our services meet quality standards.
  • Working with cross-functional teams to ensure quality is built into the product development process.
  • Investigating and resolving any quality-related issues that arise.
  • Continuously improving the QA process to ensure that it is effective and efficient.

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