Call Center Agent

Job DescriptionHandles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and...

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships...

Verify that agents are providing accurate solutions to customersRecord evaluations utilizing departmental quality monitoring formsDeliver coaching feedback to supervisors and/or agents on call and email performanceProvide Supervisors and Managers with regular performance feedback on the agentsPrepares and analyzes quality reports for Management reviewPerform...

Job DescriptionUpdate and send weekly report to the Quality Assurance Manager about the work trend.Send reports the abusing cases and the internet issues that may affect the business and the agent efficiency.Discuss the dispute cases with the agents or the managers and finalize the validation for the case of the quality. Update the quality score sheet to...

Job Description: To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request)  in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. [ads1] Job Responsibilities: Post content on CIB official social media platforms (if needed) & within the...

Job DescriptionWe are looking for telemarketing agents with previous Experience in the telesales or telemarketing field to join our team.This is a US account so you will be dealing with US clients in Credit repair, Auto Insurance, etc.You will contact potential and existing customers by phone to inform them of the company's products, services, and...

Job Description:To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.[ads1]Job Responsibilities:Post content on CIB official social media platforms (if needed) & within the agreed...

Job Profile : CCE/ Fresher/ BPO/ Call Center/ Day & Night Shifts/ Inbound ProcessSkills: CCE, Customer care executive, CSA, Customer care, CCR, CSE, BPO, CCA, Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical SupportResponsibil ities and Duties: -...

mail Support for Domestic & international ClientsJob Title : Customer Service Executive Non Voice Email Chat ProcessSkills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical Support Basic Computer...

Job DescriptionWe are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.Our Call Center Representatives are often the first point of contact for...

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process & Technical Support ExecutiveFresher/ExperienceCandidate having 0-8 year of experience in Sales, Voice processAny Graduate fresher OR Under-GraduateQualification: Undergraduate/Any Graduate/Graduation mandatoryWork ...

This is a remote position. Greet patients and visitors in a professional and courteous manner. Answer phone calls and direct them to the appropriate personnel. Schedule appointments and manage the medical centers calendar. Maintain patient records and ensure confidentiality of sensitive information. Assist medical staff with administrative tasks as needed....

Job DescriptionAdminister the company’s recruitment plan and plan for all required recruitment activities accordinglyParticipate in the process of conducting job analysis and drafting of job descriptionsSupervise the company’s participation in all external recruitment activities such as employment fairs, advertising, online activities and...

Job DescriptionEnsure stable and reliable Operation for internal operationDay-to-day performance monitoring.Participate in a 24x7 call-out rotation.Ticket and standard changes response for customer with valid support contractManages Systems High Availability and Disaster Recovery solutionsMaintain, configure, patch, upgrade Active-Active SAN...

The successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following:; Contract Position Title: Catholic Religious Education (RE) Coordinator ; Scope of Responsibilities The Langley Chapel Catholic RE program is one of the largest chapel activities in the Air Force with the...