Customer Service Representative Al Futtaim Automotive Nile Trading and Engineering
2 months ago
- Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
- Handling website official office page customers enquiries.
- Resolve and follow up customer compliant within 48 hours.
- Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
- Call center adherence.
Required Skills to be successful:
- - Customer management experience.
- - Coordination experience.
- - Database management experience.
- - Time management skills.
About the Team:
- Reporting to the CRM Supervisor and will work closely with the customer service team and internal and external stakeholders.
What equips you for the role:
- Bachelor's Degree.
- 2 years’ experience in Automotive customer service.
- Proficient in English and Arabic.
- Proficient in Microsoft Office.
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