Guest Relations Manager

1 month ago


Sharm el Sheikh, Egypt Talent Pal Full time

Guest Relations Manager

An exciting opportunity has arisen for a Guest Relations Manager to join Rixos Premium Seagate.

What you will be doing:

  • Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
  • Manage guest services staffing and supervision including scheduling training performance management coaching and discipline as needed promotional recommendations etc.
  • Handle guest complaints and refer them as necessary follow up on corrective action
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
  • Maintain good relationship with service providers.
  • Assist guests with all inquiries both hotel and nonhotel related.
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events.
  • Keeping track of inventory and ordering of supplies related to guest services.
  • Manage incoming guest mail messages facsimiles and special deliveries.
  • Participate in management team meetings and training sessions as necessary.
  • Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
  • Conducts all of the above in accordance with the hotels policy.

Qualifications

Your experience and skills include:

  • 24 years of Experience in the similar area.
  • Fluent in English (A foreign language will be an advantage)
  • Profile with Master in one of the recognized hospitality schools is a plus.
  • Ability to focus attention on guest needs remaining calm and courteous at all times.
  • Highly responsible & reliable
  • Excellent communication skills both written and verbal required
  • Strong interpersonal and problemsolving abilities

Additional Information

Expat

Female


This job has been sourced from an external job board.
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