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O2C Collection Associate- Turkish Speaker

4 months ago

Cairo, Egypt Nestlé Full time
O2C Collection Associate- Turkish Speaker
  • Conduct and provide collection analytics.
  • Collate and send customer required supporting documentation for collection .
  • Analyze customers’ accounts. Monitors account details for non payments, delayed payments and other irregularities.
  • Reconciles account balance and open items with the customer.
  • Conduct intensive collection activities based on Market Collection Strategy.
  • Conduct outbound collection activities to follow-up overdue amounts and/or remind for amounts that will fall due.
  • Issue Dunning Letters to Customers.
  • Receive and action on incoming collection concerns from the customer and internal stakeholders.
  • Create Claim Case ID, and collaborate with claims and deductions management.
  • Collaborate with internal parties (Sales, CFSC, CC&IR), as needed, to be able to collect debt
  • Record result of communication with the customer and other internal collaborators
  • Monitor payment plan agreed with the customer.
  • Collate and provide necessary documents to third party and legal. Monitor customers handed over to 3rd party or legal.
  • Send requests for account clearing, as needed.
  • Participate in Continuous Improvement activities

ARE YOU A FIT?

  • Proficient analytical skills. Background in Accounting is an advantage.
  • Good communication and negotiation skills.
  • Language skills - fluent in Turkish and local language requirement.
  • Experience in SAP and MS applications
  • 1-2 years of experience