CSE - Collections Calls - GSC Cairo

Acquire and update knowledge on procedures related to relevant processes. Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.Ensure that the process requirements are met, adhered to complete in accordance with established procedures and standards set. Ensure that the productivity, sales and quality...

Contact customers via phone, email, or written correspondence to initiate collection efforts for past-due accounts.Maintain accurate and up-to-date records of all collection activities, including communication details and payment commitments.Establish and maintain positive relationships with customers by providing exceptional customer service and addressing...

Gather necessary information for credit assessment and payment terms approval; support the regional manager with decisions about credit risk & cash flow. •Support in credit assessment of new and existing customers and approve credit limits in line with Limits of Authority assigned to the role. •Provide information on credit checking and order...

.Fixed Night shift from 5:00 pm to 2:00 am, door to door transportation for females. About Teleperformance: - Teleperformance is a French company. We exist in more than 80 countries around the world, and we are the first contact center to open in Egypt in 2007, We have 4 Sites in Egypt, two sites in New Cairo and two sites in Mohandseen it has more than...

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Answering agent questions regarding best practices or difficult calls.Identifying operational...

Conducting credit checks on new and potential customers.Implementing debt collection policies and regulations of the company.Implementing deadlines for invoicing and payment collection.Monitoring the invoicing and money collection processes.Ensuring the timely collection of payments.Negotiating with customers in cases when nonpayment occurs.Preparing monthly...

Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.Review customer’s payment details to identify possible patterns of money laundering and terrorist financing activity.Ensuring compliance with applicable internal policies and procedures and external regulations.The jobholder...

**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to...

To identify business opportunities by evaluating prospects and their position in the industry; researching and analyzing sales options.Sell Services by establishing contact and develop relationships with prospects; recommending solutions.Carry out cold-calling in order to create interest in products and services, generate new business leads and arrange...

Receive/make calls from/to customers (internal/ external) in rotational shifts.Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.Act effectively on all customer feedback.Proactively escalate to the Line Management any issues / transactions that would...

Provide support for multiple diaries, using initiative to resolve conflicts and ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure best possible use of timeCoordinate and manage international travel and meeting schedules where requiredTimely reconciliation and submission of expensesManage and maintain key...

English version (french below)MISSIONThe main mission of the Lighting, Sound & AV Technician is to support the Stage Manager in the audiovisual production, lighting and/or sound of the two amphitheaters and other spaces dedicated to events (stadium, square, 3c,...) of the International French School. RESPONSIBILITIESPrepare and install the audio, video and...

Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.Delivers what is promised in line with customer expectationsOffers value added products and services based on customer needs analysis and ensures...

Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness- Review, highlight and report process levels gaps and areas of opportunities- Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction- Observe, perform and realize processes improvement...

Work closely with the GCCSO leadership team to identify and prioirtise key initiativesSupport the performance framework for GCCSO, through governance and focus on EPD and coaching Lead a number of people initiatives across different sites and markets, through to delivery and closure working closely with operational teams and Engagement & Culture teamsSupport...

Sutherland (Cairo site) is hiring customer service representatives in Cairo - Highest Net salary in the market (9500 Basic Net Salary + 1700 as KPIs). - Fully Paid training + granted KPIs within training - Granted KPIs for the first 3 months - Grads Only - Medical and social insurance - 9 working hours including 1-hour break/ 2 days off per week -...

Control and Reporting Assistant Analyst - Cairo Business ServicesManagement of the dispute database Collect and complete information relating to customer disputes (deductions) in order to resolve them: analysis of debit notes, customer callsEnsure the correct codification of disputes by types after analysis of the elements.Communicate to Key Accounts all...

Review sales outcome via customer call back and/or documentation to ensure Sales Quality standards are maintained and conduct risk issues are flagged and remediated. ·Attain and maintain competence in local regulatory requirements and use this to provide a view of sales quality for the business in accordance with relevant process and procedures. ...

**Sutherland (Cairo site) is still hiring customer service representatives to join AT&T as retention advisers (non technical).** - **Attractive package + KPIs + Night allowance**: - **Paid Training (Fully paid)**: - **Medical insurance coverage**: - **Social Insurance**: - **Night Shift Transportation (Door to door for ladies - points for...

Lead an assessment team of Assistant Vice Presidents (AVPs) and Testing Specialists, as they evaluate a portfolio of controls for design and operating effectiveness, raising issues as appropriate. Ensure that assigned control assessments are accurate, effective, abide by Compliance Assurance procedures and templates, and meet quality control...