Operations Performance Supervisor

1 month ago


Cairo, Egypt Nana Full time
Job Description
  • Continuously improve operations processes using different methodologies.
  • Identify the needed changes in both ground operations and shopper app in order to increase the automation in the rider experience.
  • Determine optimal cost and quality targets for relevant stakeholders in the operations organization.
  • Use existing tools and methodology to conduct in-depth analysis to identify issues, problems, and opportunities.
  • Ensure performance reports are produced according to specifications and distributed according to the agreed timetable.
  • Take the lead on planning needed shoppers/delivery men in each zone according to the forecast of the growth team.
  • Ensure and control a high utilization for nana delivery partners in order to reduce the CPO.
  • Build a fraud engine to dedicate any possible fraud scenarios.
Job Requirements
  • Bachelor’s degree in relevant field
  • 3-5 years’ experience in the related area preferred with the logistics field
  • Ability to develop new ideas and influence business decisions
  • Great interpersonal skills and the ability to work with different types of people.
  • Good analytical and modeling skills


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