FB Order Taker

1 month ago

Cairo, Egypt Hilton Sharks Bay Resort Full time
Responsibilities:
  • Performing opening duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments.
  • Attending pre-shift and general meetings to update knowledge of special offers and stock-related issues, and to discuss service and product matters.
  • Assisting management and hosts to meet, greet, and seat guests, and issuing them food and wine menus.
  • Introducing yourself to guests and informing them of special offers and stock shortages before they select items off the menu.
  • Ensuring beverages are served swiftly and replenished continuously.
  • Ensuring accuracy when entering orders into the point of sale (POS) system.
  • Following up on food and beverage orders with the back of house (BOH).
  • Checking on guests to establish satisfaction with the product and overall experience, and providing management with feedback.
  • Issuing guests with their check on request, and greeting and thanking them sincerely on departure.
  • Performing closing duties such as sweeping and vacuuming, and preparing linens for collection by laundry service.

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