Teacher specializing in management information systems

1 month ago


Obour City, Egypt معاهد العبور Full time

SUMMARY OF RESPONSIBILITIES:


- Greets guests and presents them with the menu.


- Informs guests about the special items for the day and menu changes if any.


- Suggest food and beverages to the guest and also try to upsell.


- Take food and beverage orders from the guest on the order taking pads


- Obtaining revenues, issuing receipts, accepting payments, returning the change.


- Performing basic cleaning tasks as needed or directed by supervisor.


- Filling in for absent staff as needed in any of the F&B department within the hotel.


- Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.


- Communicate to the guest and provide assistance with their queries.


- Work as a team to get all the job tasks completed in any given time.


- Observes guests and ensure their satisfaction with the food and service.


- Promptly respond to the guest with any additional request.


- Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.


- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.


- Properly open and pour wine at the tableside.



Requirements

- Adhere to grooming and appearance standards consistently.


- Understands and can communicate products and services available at the resort.


- Must have some familiarity with basic cooking knowledge.


- Help other areas of the restaurant such as answering telephones and completing financial transactions.


- Print closing report and drop the cash with the front office / accounts department.


- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.


- Close the shift on the POS terminal.


- Other tasks that are assigned





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