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Housekeeping Public Area Manager
4 weeks ago
At InterContinental Hotels & Resorts we want our guests to feel special cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests needs being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable sharing stories and showing your style to create moments that make people feel special.
FINANCIAL RETURNS
- Promotes hotel facilities whenever possible.
- Assists in compiling and analyzing departmental expenditures.
- Issue supplies/cleaning tools to staff at beginning of shift in order to control cost and inventory.
Review status of assignments and hand over any followup action with oncoming colleagues replacement. 6. Complete all paperwork and closing duties before leaving. 7. Prepare and distribute assignment work sheets to assigned staff and review priorities. 8. Ensure that assigned staff have reported to work and also document any late or absent employees. 9. Assign duties and coordinate annual vacations and days off for public area staff. 10. Maintain complete knowledge of correct maintenance and use of equipment 11. Responsible and maintain and Report to Exec. HK the Public Area Budgeted Headcount 12. Manage and train public area attendants and other team members to ensure their performance meets the standards required. 13. Responsible for ensuring that assigned public areas staff are equipped with the supplies and equipment needed for daily operations. 14. Produce and maintain the highest level of detailed cleanliness in the public areas of the hotel.
GUEST EXPERIENCE 1. Report all lost and found articles immediately to the desk coordinator. 2. Complete work orders form for equipment maintenance or repairs and submit to executive housekeeper. 3. Assist where necessary to ensure optimum service to guests. 4. Monitor and maintain cleanliness sanitation and organization of assigned work areas. 5. Anticipate guests needs respond promptly and acknowledge all guests however busy and according to time of day. 6. Schedule and supervise deep cleaning and any other projects. 7. Daily Tour Record Every One Hour inspections of all public areas F&B outlets and storerooms to insure furniture curtains decorative cushions and assets is in a good condition and as per company SOP. 8. Adhere to all standards of conduct as outlined in the colleagues handbook. 9. Report facilities issues promptly utilizing the hotel system. 10. Checking Lobby & PA flowers Maintenance Daily 11. QMS Follow up according standardized time 12. Responsible for walkthroughs in public areas to assure that outside contractors are completing work to meet hotel standards. (marbles polishpest controlglass cleaning) and any other new contractors13. Provide leadership and continuous monitoring of the work of assigned staff for quality quantity and efficiency to ensure the highest level of guest satisfaction in public areas.
RESPONSIBLE BUSINESS
- Complies with hotels health safety & hygiene policy.
- Informs management about any damage theft or loss to hotel property.
- Responsible to check staff grooming and hygiene.
- Report all maintenance defects and follow up with engineering.
- Efficiently manage stock control and the maintenance of all equipment.
- Observe and coordinate pest control flowers plants and periodical deep cleaning operations on all area of responsibility.
- Ensure that safety procedures are being followed and unsafe condition and work practices are promptly reported.
Essential duties and responsibilities for supervising all public area supervisors & attendants and providing them training and equipment also deliver the targeted level of cleanness
.
QUALIFICATIONS AND REQUIREMENTS
A bachelor degree or any relevant studies
Ideally you will have 5 years of proved experience as Public Area manager with relevant Training & certificates.
Excellent communication skills in both directions of management and the scaled English language score for the position.
You already know IHG has some of the best benefits available. If youre successful in getting this job youll be able to take advantage of those benefits and make the most of our commitment to give you Room to Grow.
At IHG weve made a promise. As one of the worlds leading hotel groups were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome cared for recognised and respected wherever they are in the world. Want to be part of the journey
As the worlds first and most global luxury hotel brand InterContinental Hotels & Resorts has pioneered international travel since the 1940s we are passionate about sharing our renowned international knowhow and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities wed like to welcome you to the worlds most international luxury hotel brand.
Dont quite meet every single requirement but still believe youd be a great fit for the job Well never know unless you hit the Apply button. Start your journey with us today.This job has been sourced from an external job board.
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