Head of Security Service Transition

4 weeks ago


Cairo, Egypt Orange Business Services Egypt Full time
Responsibilities:
  • Work closely with the CoE Head and security management team to achieve the center business and operational objectives.
  • Oversee service transition process across its lifecycle (valdiation, project management, technical implementation, HOTO,...,decommission), and
  • Support the collaboration between Security Transition and International Operations to improve and to stream line the transition process of security services end-to-end.
  • Lead initiatives to develop, plan, and implement, programs, policies and workflow changes to maximize Service Transition quality, effectiveness and efficiency.
  • Ensure best practices are adopted across the organization to provide state of the art service to our customers.
  • Build and drive customer-focused and quality-centric culture within the teams to ensure operational excellence, and maximum customer’s satisfaction.
  • Take ownership of escalated customer problems. Manage efficient resolution of customer's issues and complaints, and ensure follow-through to conclusion.


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