Call Center Agent

4 weeks ago

Egypt GLOBAL AUTO Full time
Job Description

Job Description:

  • Receive calls from BMW hotline number and greet customers warmly to ensure customer satisfaction.
  • Maintain a positive, empathetic and professional attitude toward customers at all times and ascertain problem or reason for calling to ensure resolving the problem.
  • Handle customer complaints and follow up with customer cases with the relevant departments to ensure that the needed actions are taken.
  • Classify the customers' complaints and inquiries to be analyzed by the VOC team.
  • Respond promptly to customers' questions and inquiries related to products and services.
  • Follow up with communication procedures, guidelines, and policies to provide professional customer support.
Job Requirements

Knowledge and skills:

  • Bachelor degree
  • 1-5 years of experience.
  • Excellent user of Microsoft Office Applications

Personal skills

  • Customer oriented
  • Excellent communication skills
  • Phone etiquette.
  • Ability to work under pressure.

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