Customer Delivery Program Manager

3 weeks ago

Egypt _VOIS Full time
Job Description

Role purpose:

The Customer Program Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board levelThe Customer Program Manager will have day to day accountability on project team leading Enterprise customer delivery with around a total of 50 million Euros TCV annuallyThe Customer Program Manager will engage through contract negotiations and be responsible for translating often ambiguous requirements into operational plans, engaging buy-in across all stakeholder groups.

The Customer Program Manager is responsible for setting the governance controls, ensuring these align to corporate, customer and local standards, with strong emphasis on assurance and gate reviews, defining costs, operational budgets, staffing requirements, resources and risks & change strategy.

The Customer Program Manager is accountable for ensuing that programmes/projects dependencies, assumptions and risks are identified, stakeholder buy in achieved, stage plans created, managed and reported though the lifecycle of the project/ programme, emphasis on alignment to Time, Cost and Quality.

Accountable for ensuring that all projects/programmes and their component parts adhere to the mandated Vodafone best practice methodology and processes.

Engage with and seek improvements to processes at all times. Ensure all projects' team members are following methodology and processes.

Provide leadership & contribution to all Vodafone Process & Methodology discussions/workshops that affect management of projects/programmesAccountable for acceptance into live service, mitigating impact of risk to both the customers and Vodafone's operational business.

The Customer Program Manager support pre-sales activities in completing RFPs by managing all delivery requirements as well ensure competitive opportunity pricing through proper resourcing and opportunity structuring from delivery side.


What differentiates a Customer Facing Program Manager :

Gravitas, with the ability to operate at senior stakeholder level, demonstrating leadership and presenting at Executive & Steering board level Business sector experience Experience of delivering large transition & transformational programmes, understanding the operational impacts of bringing a large complex customer into the organisation maintaining service continuity Engagement in contractual negotiations with both customer and partner suppliers Revenue focused and generatingKey accountabilities and decision ownership Vision, Planning and Control Communicates the High Level Vision for the project/ programme and the customers "desired" future state.

Designs the delivery capability to deliver the programme Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Programme plan Create cost estimated for the business Ensure that all projects/programme work streams and project plans are integrated within the overall programme plan Manage and control the performance of the project plan.

Identify and embed measurable outcomes & critical success factors into the programme plan Formulate and manage stakeholder communications plans Plan & Manage the people utilisation, including recruitment, competency profiles and development for duration of the engagement Forecast and manage the resource supply and demand throughout the lifecycle of the project/programme (colleagues, technology, financial)


Organisation & Leadership Clarifies the skills requirements of a project/program and builds a team capable of managing them Manages the team in the successful delivery of the programme/project Manages project planning and resourcing processes, balancing priorities Takes on a coaching and mentoring role, motivating others and boosting moral Key influences within the customer environment during the lifecycle of the project/programme Initiate and influence relationships with and between key stakeholders, external and internal Produce project/programme stakeholder map, conduct analysis to ensure stakeholder needs are understood and met Support effective business change by building relationships with and between senior strategists, planners, designers, operations business partners and business change managers Work to improve relations and provide continuing support to open communications with and between stakeholders Quality Assurance and Reporting Ensures quality assurance standards are applied across the programme & project work streams Ensure suitable Programme & Project Status Reporting mechanisms are put in place Produce regular, ad hoc and exception reports in line with the agreed communications plan Ensure timely and accurate reporting, covering aspects (Budget, Timelines and Quality) of scope, outcomes and performance against agreed critical success factors, KPIs and benefits tracking Maintain accurate financial reports.

Maintain document library for project/programme, and produce project/Programme level Lessons Learned & Closure reports Risk, Issue and Change Management Defines the project Risk & Change strategy.

Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts Maintain effective change management process Financial Management – Benefits, Commercial , Partner & 3rd Party Management Ensure that strategic outcomes expected by the projects/ programme are aligned to benefits realisation plan, and that benefits tracking process is in place and managed effectively In the event of projects/programme scope changes materialising ensure that financial and investment plans are reviewed and adjusted accordingly Maintain the business case for funding the project/programme and confirm the continuing business viability of the project at regular intervals Be accountable for managing, forecasting and reporting on all related budget and expenditureCore competencies, knowledge and experience Typically >7 years relevant experience, including full management of major programmes in multi domains within the ICT Industry Flexible with the ability to maintain effectiveness in a changing environment Leadership and Stakeholder Engagement Able to adapt style and apply influencing skills to a range of complex relationships, the Program Manager will be required to create & manage high performing cross functional teams to deliver against agreed plans to the customer Maintain relationships at senior levels Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance Professional and Customer Centric Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences Provides interface with other areas of business to ensure departmental knowledge is shared and obtained Business Skills Applies knowledge of business and markets to create intellectual property Has in-depth knowledge of multiple domains and understands the company's position in the place Business Case Supports the commercial team in the preparation of the business case, ensuring accurate forecasting and value for money Blueprint Delivery While the blueprint remains the ownership of the customer, the Vodafone Customer Program Manage Will work with the Customer Programme manager to ensure the Vodafone elements of the plan are delivered Must-have Technical / Professional Qualifications:
#_VOIS#WeMoveTheWorld#MoveWithUs

  • Service Delivery manager

    3 weeks ago

    Egypt E Full time

    Job Description Ensures services delivery with the agreed contractual deliverables and SLA. Cooperate with the services' internal stake holders till success service delivery to the customer. Communicate on daily basis with various customers provide the needed support to the customer if required. Follow up customers' incidents with the application...

  • Customer Service Manager

    3 weeks ago

    Egypt Orange Business Full time

    votre rôle Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange Work with...

  • Talent Management

    3 weeks ago

    Egypt Yardex Full time

    Job Responsibilities: Talent Acquisition Responsibilities: Formulating, Planning, developing, and implementing an effective and sustainable talent acquisition strategy and hiring plans. Formulate talent acquisition policy and ensure proper implementation. Ensure talent acquisition process is inline and supporting strategic business objectives. ...

  • Storekeeper - Waldorf Astoria Cairo Heliopolis

    3 weeks ago

    Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities...

  • Storekeeper - Waldorf Astoria Cairo Heliopolis

    3 weeks ago

    Egypt Hilton Full time

    Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality. It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of...

  • Customer Experience Officer

    3 weeks ago

    Egypt Harirshop Full time

    We are looking for promising talent to fill the position of # Customer Experience Officer within the emarketing Team, based in Cairo (Both remote and office work conditions will be apply). In this capacity the # Customer Experience Officer be responsible for actively communicating with customers regarding all their inquiries and complains, suggestions,...

  • Senior Account Manager

    3 weeks ago

    Egypt AL Full time

    Job Description Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Work with stakeholders and account manager to obtain required data throughout the marketing process, if applicable Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors ...

  • Software Developer, Enterprise Solutions

    3 weeks ago

    Egypt Orange Egypt Full time

    Purpose of the job Senior .NET Developer to support us in the following areas: Designing, developing, and maintaining software applications using Object-Oriented Programming (OOP) principles and the .NET Core framework based on business & technical requirements. Analyzing business processes and identifying gaps and improvement opportunities. Conducting...

  • Senior UCC L3 Expert

    3 weeks ago

    Egypt Orange Business Full time

    votre rôle Provide the required professional technical support within customer operations and support the internal operational entities (level, level2, .. ect) toward faults resolution, changes validation and implementation. Lead major & complex incidents/problems ensuring resolution & root cause analysis. Lead and initiate projects resulted from problem...

  • Regional Purchasing Manager

    3 weeks ago

    Egypt Twenty One Full time

    Job Description Develop and enhance procurement management by formulating comprehensive procurement plans, policies, and procedures. Establish various structures and models in the procurement department. Strategically plan short and long-term procurement initiatives. Maintain communication with warehouse management regarding inventory shortages,...

  • Safety Senior Manager

    4 weeks ago

    Egypt GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...

  • English speaking Customer Advisor for Foundever

    3 weeks ago

    Egypt Foundever™ Full time

    About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver...

  • Partner Relations Manager

    3 weeks ago

    Egypt MISC Industrial Automation Systems Full time

    Job DetailsExperience Needed:3 to 10 yearsCareer Level:Experienced (Non-Manager)Education Level:Not SpecifiedSalary:600 to 700 USD Per Month, CommissionJob Categories:Skills And Tools:Business DevelopmentSales Job Description*Analysis of the performance of partners;*Identification of partners' needs;*Formation of proposals to improve partners'...

  • (Junior) Technical Consultant IT-Security Specialist

    3 weeks ago

    Egypt All for One Egypt Full time

    Job Description It's nice when you can say: I feel at home here. That's what working at All for One Group is all about.More than 2,000 clients, predominantly in the German-speaking mid-market, count on All for One Group for Business Consulting, SAP and Microsoft solution implementation and operations as well as on custom-software (product)...

  • Solution Consultant

    3 weeks ago

    Egypt Orange Business Full time

    votre rôle mission / role purpose A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is that of...

  • Compliance Specialist

    3 weeks ago

    Egypt Allianz Full time

    Job Description Support in the day-to-day operation of the compliance programs. Monitor & assess the appropriateness & adequacy of carried out spot checks by the compliance team. Assess the customers' relevant Compliance received cases and allegations from business owners and take the proper corrective action in alignment with the direct manager. Executes...

  • Branchs Manager

    3 weeks ago

    Egypt CAMMA Egypt Full time

    Job Description Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales. Assess local market conditions and identify current and prospective sales opportunities. Develop forecasts, financial objectives and business plans. Meet goals and metrics. Manage budget and allocate funds...

  • Branchs Manager

    3 weeks ago

    Egypt CAMMA Egypt Full time

    Job Description Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales. Assess local market conditions and identify current and prospective sales opportunities. Develop forecasts, financial objectives and business plans. Meet goals and metrics. Manage budget and allocate funds...

  • Administration Manager

    3 weeks ago

    Egypt Nahdet Misr Publishing G... Full time

    Job Description Sets up sub-plans and executive programs for administrative affairs, so as to achieve the key objectives of the company. Apply the policies and procedures that promote the credible image of the company internally & externally. Control over the use and maintenance of the equipment, transportation facilities, communication, and other...

  • Store Manager

    3 weeks ago

    Egypt Obsession Boutique Full time

    Job Description Manage and assign tasks appropriately to ensure the stores are clean, adequately stocked, organized, well kept and priced correctly Resolve customer complaints in a timely and professional manner Analyze daily sales and expense information and perform all other financial analysis to maximize sales and net profits Prepare and/or oversee...