Trunker

Jobe Title:
Trunker

Key Activities:

• Always act as an ambassador for DHL and attend to customer needs in a professional, friendly, and courteous manner.
• Always Show patience, courteousness, and respect to all road users.
• Aways wear required DHL uniform when on duty.
• Without delay, deliver and pick up all shipments.
• Ensure that a high level of professional rapport is developed and maintained with all service centres.
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
• Ensure that the vehicle is always clean and tidy thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.
• Perform the duties and requirements of the role in accordance with employment terms and conditions.
• Provide immediate feedback to Team Leader or Supervisor on service, vehicle, or equipment issues.
• Maintain a professional contact on the twoway
• Meet the expectations of delivery and pick up between service centres.
• Assist with a range of Operations tasks as required.

Process:

• Provide suggestions to improve operation efficiencies or business needs.
• Take responsibility for the care and maintenance of allocated vehicle.
• Maintain a proactive and careful attitude toward security of facility, freight, and personnel.
• Provide accurate and complete paperwork for shipments movement.
• Handle all freight with the maximum possible care.
• Perform any other associated tasks as reasonably required within the scope of the role.

Occupational Health & Safety:

• Abide by DHL OHS policies, procedures, and training at all times.
• Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries.
• Report any personal, vehicle or traffic incident/ damage to the Team Leader or Operations Supervisor immediately.
• Drive in a responsible, lawful, and courteous manne
  r.

People Management:

• This role has no direct reports or personnel authority. Nevertheless he/she can influence others to enable improvement and change within the organization.
• It is expected that the individual will work positively in a team environment

Skills / Qualifications

Key Capabilities

Customer Orientation
Is focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.

Planning and Organizing

Sets clear and realistic goals and objectives and establishes a course of action and a sequence of steps to ensure objectives are met.

Decision Making
Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation
Continually seeks to accomplish critical tasks with measurable results.
Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability
Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies, and procedures. Builds others' trust in own professionalism, integrity, expertise, and ability to achieve results.

Communication Skills
Provides both verbal and written information in a timely, clear, and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self-Management
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail
Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.

Experience:

• Clean, open and current driver's license in the relevant country with more than one year of driving experience
• Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying,

- loading/unloading various shaped/weight objects regularly.

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene.
• Good clear command of the English language
• Reasonable knowledge of local metro areas.
• Ability to work in a variety of weather conditions with exposure to the elements.
• Excellent organizational skills, including ability to prioritize workload.
• Demonstrated exceptional customer service experience and focus.
• Knowledge of safe manual handling practices

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