Trunker

**Jobe Title: Trunker**

**Key Activities**:

- Always act as an ambassador for DHL and attend to customer needs in a professional, friendly, and courteous manner.
- Always Show patience, courteousness, and respect to all road users.
- Aways wear required DHL uniform when on duty.
- Without delay, deliver and pick up all shipments.
- Ensure that a high level of professional rapport is developed and maintained with all service centres.
- Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
- Ensure that the vehicle is always clean and tidy thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.
- Perform the duties and requirements of the role in accordance with employment terms and conditions.
- Provide immediate feedback to Team Leader or Supervisor on service, vehicle, or equipment issues.
- Maintain a professional contact on the two-way
- Meet the expectations of delivery and pick up between service centres.
- Assist with a range of Operations tasks as required.

**Process**:

- Provide suggestions to improve operation efficiencies or business needs.
- Take responsibility for the care and maintenance of allocated vehicle.
- Maintain a proactive and careful attitude toward security of facility, freight, and personnel.
- Provide accurate and complete paperwork for shipments movement.
- Handle all freight with the maximum possible care.
- Perform any other associated tasks as reasonably required within the scope of the role.

**Occupational Health & Safety**:

- Abide by DHL OHS policies, procedures, and training at all times.
- Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries.
- Report any personal, vehicle or traffic incident/ damage to the Team Leader or Operations Supervisor immediately.
- Drive in a responsible, lawful, and courteous manne**r.**

**People Management**:

- This role has no direct reports or personnel authority. Nevertheless he/she can influence others to enable improvement and change within the organization.
- It is expected that the individual will work positively in a team environment

**Skills / Qualifications**

**Key Capabilities**

**Customer Orientation**
Is focused on identifying and meeting customer needs. Acts to establish a long-term business partnership with internal and external customers.

**Planning and Organizing**
Sets clear and realistic goals and objectives and establishes a course of action and a sequence of steps to ensure objectives are met.

**Decision Making**
Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

**Results Orientation**
Continually seeks to accomplish critical tasks with measurable results.
Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

**Teamwork**
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

**Accountability**
Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies, and procedures. Builds others' trust in own professionalism, integrity, expertise, and ability to achieve results.

**Communication Skills**
Provides both verbal and written information in a timely, clear, and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

**Self-Management**
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

**Attention to Detail**
Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.

**Experience**:

- Clean, open and current driver’s license in the relevant country with more than one year of driving experience
- Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying,
- loading/unloading various shaped/weight objects regularly.
- Excellent verbal communication skills and interpersonal style
- Excellent personal presentation, grooming and hygiene.
- Good clear command of the English language
- Reasonable knowledge of local metro areas.
- Ability to work in a variety of weather conditions with exposure to the elements.
- Excellent organizational skills, including ability to prioritize workload.
- Demonstrated exceptional customer service experience and focus.
- Knowledge of safe manual handling practices