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Senior CRM Engineer

4 months ago


Egypt Orange Egypt Full time

Purpose of the job
Handling CRM requirements, starting from feasibility study, design, implementation, integration, Go-live activities, and overseeing junior team members.

Duties and responsibilities

  • Lead development team.
  • Study new CRM requirements and make a complete feasibility assessment.
  • Responsible on development & integration tasks.
  • Accept and validate new features implementation, software upgrades and new products and services.
  • Responsible on tasks / projects planning.
  • Responsible on production stability.

Job specification

Education
Bachelor degree in Telecommunication and Electronics Engineering or Computer Science

Experience

  • 5+ years of CRM experience.
  • Experience on Siebel CRM (preferred 17+ Siebel version).
  • Design and develop new/modify business components, business objects, applet, views and screen as per the customer requirements.
  • Design Siebel workflows and other business process scenarios using Siebel tools.
  • Create/modify database objects like tables, columns and index required to meeting customer requirements.
  • Provides technical expertise on key decisions and priorities related to CRM (Customer Relationship Management) architecture solutions.
  • Analyzes and translates business and technical requirements into an structural blueprint outlining Siebel solutions that will achieve the desired business objectives.
  • Diagnoses and resolves technical issues.
  • Skilled on UNIX scripting, Oracle and programing skills
  • Skilled in Oracle SQL
  • Very good English both written and spoken.
  • Project management Skills

Contract:

Regular