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Senior CRM Engineer
4 months ago
Purpose of the job
Handling CRM requirements, starting from feasibility study, design, implementation, integration, Go-live activities, and overseeing junior team members.
Duties and responsibilities
- Lead development team.
- Study new CRM requirements and make a complete feasibility assessment.
- Responsible on development & integration tasks.
- Accept and validate new features implementation, software upgrades and new products and services.
- Responsible on tasks / projects planning.
- Responsible on production stability.
Job specification
Education
Bachelor degree in Telecommunication and Electronics Engineering or Computer Science
Experience
- 5+ years of CRM experience.
- Experience on Siebel CRM (preferred 17+ Siebel version).
- Design and develop new/modify business components, business objects, applet, views and screen as per the customer requirements.
- Design Siebel workflows and other business process scenarios using Siebel tools.
- Create/modify database objects like tables, columns and index required to meeting customer requirements.
- Provides technical expertise on key decisions and priorities related to CRM (Customer Relationship Management) architecture solutions.
- Analyzes and translates business and technical requirements into an structural blueprint outlining Siebel solutions that will achieve the desired business objectives.
- Diagnoses and resolves technical issues.
- Skilled on UNIX scripting, Oracle and programing skills
- Skilled in Oracle SQL
- Very good English both written and spoken.
- Project management Skills
Contract:
Regular