Customer Service Duty Manager- Egypt

2 weeks ago


Cairo, Cairo, Egypt British Airways Full time
Customer Service Duty Manager

  • Sharm El Sheikh, Egypt
This is a key time to be joining British Airways as we Build a Better BA.

We take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain.

Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.

If you're made of the same qualities as us, you could soon be part of the next chapter of our story.

Together as one team, we're connecting Britain with the world and the world to Britain like no one else


The role of Customer Service Duty Manager in Sharm El Sheikh is a fantastic opportunity to bring your own mark to one of the most high profile destinations on our network.

Bringing a wealth of different business disciplines and experiences together this is the ideal opportunity to develop within the high performing Worldwide Airports team.


Our Customer Service Duty Managers deliver direct operational leadership for our airport teams in Egypt, and are the key interface for the main stakeholders involved in the delivery of our flight schedule.


If you are comfortable working in a dynamic, ever-evolving role that has a direct impact on our operation, this could be the role for you.

Our Corporate and Support roles come with big potential to make your mark on our business.

The airline industry changes so fast that we're constantly evolving and finding new ways to impress customers and get ahead of our competitors.

If you're an innovator and brave and bold thinker, you will be in your element at British Airways.


Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.


  • At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. _
  • Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain._
Right to Work

You must have the right to live and work in Egypt to be considered for this opportunity.
  • Duty Manager

    4 weeks ago


    Cairo, Cairo, Egypt Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Duty Manager

    2 months ago


    Cairo, Cairo, Egypt Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, EgyptSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...


  • Cairo, Cairo, Egypt E-planet Egypt Full time

    Responsibilities & Duties:E mail Correspondence with the Education DepartmentWelcomes visitors by greeting them, in person or on the phone.Maintains a cheerful and helpful personality.Introduces our course packages to clients face to face or by telephone.Ensuring that customer requests for enrollment and other services are met and confirmed.Job...

  • Manager on Duty

    2 weeks ago


    Cairo, Cairo, Egypt Radisson Hotel Group Full time

    Initial 3 months Contract with Wokingham Borough CouncilThis role is offering 315 P/Day (UMB)Job Summary:To be the principal point of contact and supplier of legal and information governance To represent and act on behalf of the Council in the protection and enforcement of the Council s rights and responsibilitiesTo act as the principal solicitor and legal...

  • Duty Manager

    2 weeks ago


    Cairo, Cairo, Egypt Talaat Moustafa Group Full time

    Supervise daily operations of the entertainment venue, including opening and closing procedures, facility maintenance, and staff scheduling.Ensure exceptional customer service by training and coaching staff to deliver a high level of professionalism, friendliness, and efficiency.Monitor and maintain safety and security protocols, including emergency...

  • Customer Service

    4 weeks ago


    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...

  • Customer Service

    3 months ago


    Cairo, Cairo, Egypt Concentrix Full time

    Job Title:Customer Service - Chat and Email Vacancies - EnglishJob DescriptionAdvisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or...


  • Cairo, Cairo, Egypt Talent Pal Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. Demonstrated ability to build, develop and handle a group of people Ability to support Business and provide solutions to customer pain points Ability to handle complex and ambiguous scenarios Ability to organize, prioritize and schedule work...


  • Cairo, Cairo, Egypt Majid Al Futtaim Full time

    Follow MAF Cinema's Service Steps to deliver a consistent high level of service to all guests. Extend courteous departures as guests leave the restaurant Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc Adhere to policies & procedures listed in MAF Cinemas health and...


  • Cairo, Cairo, Egypt Raya CX Full time

    The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location.All representatives can expect to:Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cardsCheck on the...

  • Duty Manager

    2 weeks ago


    Cairo, Cairo, Egypt Accor Egypt Full time

    Registered Nurse - Wound Ostomy - Up to $17,800 Hiring IncentivesFlorida Fort Myers Hospital RN Specialties Needed - Registered Nurse RN - Both shifts available unless noted Med SurgICU - Intensive Care UnitPCUOR & CVOREROncologyVAN (Vein Team) Nights - Picc LinesSurg TechsDialysis Case ManagersCompensation:Salary: $25-$49+ per hour plus $ 6 night...


  • Cairo, Cairo, Egypt SSC Egypt Full time

    Manage and lead a team of customer service representativesSet and maintain high standards for quality customer supportReview and report on team performanceHandle escalated customer inquiries and complaintsCollaborate with other departments to resolve customer issuesDevelop and implement customer service strategies and processesTrain new hires and provide...


  • Cairo, Cairo, Egypt Raya Contact Center Full time

    Raya OSN Project Call Center Offshore Advisor is now needed : Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.Must have good computer skills and ability to type at least 20 wpm Must have the ability to demonstrate world class customer service, explain the product and service offerings, and...


  • Cairo, Cairo, Egypt British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...


  • Cairo, Cairo, Egypt British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...

  • Duty Manager

    2 weeks ago


    Cairo, Cairo, Egypt Hilton Egypt Full time

    Scheduling shifts and disseminating this data.Directing and assessing workflow periodically.Ensuring the observance of stipulated budgets.Furnishing guests with practical aid, as needed.Resolving notable disagreements between staff.Addressing rule violations committed by guests.Instituting suitable disciplinary measures upon employees'...

  • Duty Manager

    2 weeks ago


    Cairo, Cairo, Egypt IHG Egypt Full time

    Responsibilities: Scheduling shifts and disseminating this data. Directing and assessing workflow periodically. Ensuring the observance of stipulated budgets. Furnishing guests with practical aid, as needed. Resolving notable disagreements between staff. Addressing rule violations committed by guests. Instituting suitable disciplinary measures upon...


  • Cairo, Cairo, Egypt Concept Property Full time

    Job DescriptionAbout the JobThe Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment.Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned from his service...

  • Service Coordinator

    2 weeks ago


    Cairo, Cairo, Egypt SSC Egypt Full time

    The Service Coordinator is tasked to manage costs and revenue generation to keep the local office profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the...


  • Cairo, Cairo, Egypt Al Futtaim Private Company LLC Full time

    Job Requisition ID: 159443 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...