Jr Cyber Threat Intelligence Analyst

2 weeks ago

Cairo, Cairo, Egypt Giza Systems egypt Full time

This is a remote

We are seeking an outgoing individual for our Virtual Hospitality Advisor As a Virtual Hospitality Advisor, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world This position is great for anyone who absolutely loves to travel and help others with

Roles & Responsibilities

  • Research, Create, and Execute exceptional itineraries for clients
  • Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
  • Complete ongoing training to earn and maintain certification to book travel
  • Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
  • Review budgets, and plan trips according to clients budget constraints
  • Create promotional materials to utilize
  • Monitor restrictions on travel that come and go
  • Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc )
  • Effectively communicate with clients pre/post travel
  • Handle issues that may arise during the bookings and/or travel for clients
  • Network with tour operators regarding packages that you can offer to clients
  • Part-Time or Full time


Requirements
  • Must be at least 18 years of age, and be authorized to work within the
  • Must be able to communicate with clients effectively (strong sales background a plus)
  • Must have a smartphone with internet access, laptop recommend but not required
  • Personal travel experience is a huge plus, however not required
  • Previous experience in customer service or hospitality is also a plus, but not required


Benefits
  • Travel discounts- Use your travel discount to go on vacations anytime you like
  • Online course training
  • Support team- we have a support team to help you grow in the company


A SUCCESSFUL Group TRAVEL Coordinator Handles Incoming Requests by: Handles all travel related to events including research, vetting, obtaining quotes, and managing group and individual travel flight arrangements Offer professional advice and suggestions to ensure customer s expectations are met and exceeded Source accommodations including suggestions for destinations and inclusions Liaise and negotiate with suppliers to ensure all details of the event are confirmed including transportation, accommodation, conferencing, dinners, tours, team-building, and other client requests Manage group changes and attrition Works with traveler information in a variety of formats (spreadsheets, form submissions, ) Utilize system for reservation rates and bookings Invoices client thru system Apply custom project and billing codes for required reservation Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications Ensures optimum customer service through email, chat, and effective use of phone systems Ensures a great relationship is developed with all suppliers and manages these relationships to gain the best service to mutually benefit the customer Ensures tickets, itineraries and documentation are correct and delivered to the customer on time Manage financials - including invoice reconciliations of events and receipt management Problem Solving Appropriately responds and resolves customers inquiries Performs follow-up as needed and within the time frame promised to the customer Seeks assistance from others for the resolution as appropriate Accurately processes the complaint Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity Often uses statements to the customer to validate a clear understanding of the customer\'s needs Focuses on the resolution versus the cause of the problem Provides feedback to management to avoid future customer issues when solicited Quality Consistently meets and exceeds individual and team expectations Effectively uses the telephone systems Completes reservations with a few errors Provides the customer a full recap of the confirmed itinerary Second Mile Service Responds to the customer promptly Provides the customer his/her undivided attention Listens and captures information from the customer Responds appropriately Asks questions targeted to encourage complete responses Creates rapport with the customer Matches the customer\'s tone and pace Keeps the interaction moving forward Offers suggestions to the customer and anticipates needs Teamwork Willingly offers assistance to team members within and across teams Communication Uses positive language and word choices to avoid negative customer reactions Matches the customer\'s tone and pace Applies proper communication guidelines and standards (clear, concise, and personal) to interactions Uses correct grammar in interactions

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