Graduate Software Engineer Oracle Hyperion Technical Support Engineer

Found in: beBee S EG - 1 month ago

Egypt Oracle Full time
Graduate Software Engineer – Oracle Hyperion Technical Support Engineer -220009TH
Applicants are required to read, write, and speak the following languages: English, Arabic Preferred Qualifications
Graduate Software Engineer – Oracle Hyperion Technical Support Engineer Job type Full-time Graduate Permanent Qualifications A Bachelor’s degree in a subject such as: Computer Science, Computer Engineering, Information Technology, Information Systems, Software Engineering, Data Science, Data Analytics, or related major, which has been completed up to 2 years ago Some working technical experience will be a plus
Full Are you a new graduate looking to build a career in IT? Do you enjoy innovation and are always up for a challenge? If so, then you could be just who Oracle Advanced Customer Services is looking for. Why Oracle ACS? there’s a lot of noise out there, but if you’re looking to kick-start your career with some real responsibility and an incredible learning experience—this is the place for you. Oracle Advanced Customer Services is looking to hire a Graduate Trainee Software Engineer to join their fun, friendly and motivated team in Egypt.
Here’s a little bit about us: Oracle Advanced Customer Services (ACS) is an organization providing tailored mission critical support services for the full Oracle Product Stack. ACS understands the customer's needs and helps them to increase availability, improve performance, mitigate risks and save costs.
Oracle ACS Engineers have the following responsibilities: Delivering high quality technical results to ACS Customers. Ensuring adherence to internal methodology, tools and quality standards. Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience. Understanding customer requirements and based on own skills and experience, being able to design the proper architecture using the most appropriate products, design a technical plan to integrate them and implement the technical solution. Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products. Escalating at the right time customer issues to Technical Account Manager where relevant. Active participation on Services development. Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit ACS Business results.
Does the role sound up your street? Here’s what we’re looking for in our new ‘Graduate technical Hyperion Engineer’: A Bachelor’s degree in a subject such as: Computer Science, Computer Engineering, Information Technology, Information Systems, Software Engineering, Data Science, Data Analytics, or related major completed up to two years ago. knowledge of computer science concepts, programming & information systems. Conceptual knowledge of Oracle Hyperion products suite dminstration Technical administration skills with strong troubleshooting capabilities Self-driven, quick learner with ability to work under minimal supervision. Ability to analyze issues across multiple layers Strong English written/verbal communications Self-motivated individual who works well and actively in a team environment. Excellent Analytical skills Self-confidence with strong presentation skills Shell scripting and networking knowledge is a plus. What’s in it for you? A full-time regular employment with a fixed salary that will be later shared Access to training resources /certification programs for career progression Health / Life / Personal Accident / Travel insurances An EAP (Employee Assistance Program): providing 24/7 support, advice and compassionate guidance to employees for a wide range of issues.
Diversity, Equity, and Inclusion At Oracle, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. You’ll find a welcoming culture in Oracle and easy access to the TOP Management team to share your views and concerns.
Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. A Bachelor*s degree in Computer Science, Engineering or equivalent experience preferred.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable). Job: Support Location: Egypt Job Type: Regular Employee Hire Organization: Oracle

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