Food and Drinks Order Taker

2 months ago

Cairo, Egypt Hilton Full time

A Food and Drinks Order Taker is responsible for Taking the order and anticipating guest needs, ensuring 

Correct and smooth orders to our guests all shifts and guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

ï            Answer the phone with clear, audible and smile voice.

ï            Call the guest by his own name.

ï            Focus on what you can do for your guest.

ï            Any special request made by a guest will be accommodated with no hesitation.

ï            Tell the guest the estimated time of the order.

ï            Putting guest on hold should not exceed more than 15 seconds.

ï            Repeating the order individually and generally.

ï            Thank the guest for calling by his name.

ï            Checking the food back of the guest.

ï            Keep Hilton Breakfast Motto (Keep it easy to our guest).

ï            Follow all the procedures of Guest stay experience.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all



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