itil

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelSenior AssociateJob Description & SummaryWe are seeking a skilled Cloud Support Engineer Product SME with expertise in managing L2/L3 support activities within an ITIL-aligned managed services framework. This role will be responsible for delivering advanced cloud...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelSenior AssociateJob Description & SummaryWe are seeking a skilled Cloud Support Engineer Product SME with expertise in managing L2/L3 support activities within an ITIL-aligned managed services framework. This role will be responsible for delivering advanced cloud...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a...

System Monitoring: Implement and manage monitoring solutions to ensure the continuous availability and performance of IT systems. Incident Management: Identify, diagnose, and resolve IT incidents to minimize downtime and impact on business operations. Performance Analysis: Analyze system performance data to identify trends, potential issues, and areas for...

DescriptionThe Service Desk Team Lead is responsible for leading the Level 1 support function, ensuring efficient and high-quality delivery of first-line support across public and private cloud environments. This role combines hands-on operational oversight with team leadership to ensure effective incident management, proactive monitoring, and timely...

DescriptionThe Incident Manager is responsible for overseeing the end-to-end management of incidents impacting cloud and infrastructure services, including AWS, Azure, and OCI environments. This role ensures rapid restoration of services, effective communication with stakeholders, and continuous improvement through post-incident analysis.Responsibilities:Own...

Job Summary: The Onsite Engineer is responsible for maintaining and supporting the local IT environment, managing ticket queues, providing 2nd/3rd line technical support, and ensuring system performance, security, and compliance with corporate standards such as SOX, ISO, and PCI. Acting as the key onsite IT contact, the role supports day-to-day...

 This is a full time remote job Job DescriptionJob SummaryYou will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and...

Job Details Position: Manager - Technical Infrastructure Specialist Work Location: Riyadh, KSA Work Mode: Onsite Job Type: Long-Term Experience Required: 12-13 Years Nationality Preference: Indian Nationals currently working in KSA Current Location Requirement: Candidate must be currently working and residing in KSA Position Summary Seeking an experienced...

Job Details Position: Manager - Technical Infrastructure Specialist Work Location: Riyadh, KSA Work Mode: Onsite Job Type: Long-Term Experience Required: 12-13 Years Nationality Preference: Indian Nationals currently working in KSA Current Location Requirement: Candidate must be currently working and residing in KSA Position Summary Seeking an experienced...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelSenior AssociateJob Description & SummaryAs a Process Quality & Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and...

Line of ServiceInternal Firm ServicesIndustry/SectorTechnologySpecialismIFS - Internal Firm Services - OtherManagement LevelSenior AssociateJob Description & SummaryAs a Process Quality & Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality...

About the job Job Title: Senior Systems Engineer / IT Infrastructure Engineer We are looking for an experienced Senior Systems Engineer to design, implement, operate, and continuously optimize complex enterprise IT infrastructure. In this role, you will act as a last-level technical expert, ensuring the stability, security, and standardization of IT services...

Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWe are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL...

Job Summary We are looking for a Senior Technical Project Manager with extensive experience leading Core Banking Transformation programs. The ideal candidate should have successfully delivered end-to-end Core Banking implementations, migrations, or modernization initiatives while managing enterprise-scale programs, cross-functional teams, and banking...

DescriptionJob Title: Problem ManagerDepartment: Technology – Service ManagementExperience Required: 8–10 yearsIndustry Background: Banking and Financial ServicesTechnical Exposure: ITIL, Core Banking Systems, AI-based Problem Management Tools Job PurposeThe Problem Manager will lead the end-to-end lifecycle of problem management across banking...

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year...

Lead the NOC Excellence team in delivering high-quality network operations center services Monitor and manage daily operations to ensure optimal performance and reliability of systems Establish and enforce operational procedures and best practices for incident management and service continuity Oversee staff performance, provide coaching, and foster a culture...

Role Description The IBM FileNet Engineer is a full-time, hybrid role based in New Cairo, with flexibility for partial work from home. The role involves designing, implementing, and maintaining IBM FileNet solutions, Qualifications • Minimum 5 years of hands-on experience in IBM FileNet administration, implementation, and support • Proven experience in...