rta

About us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel,...

  About the Job   We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

Job Title Sr. Analyst WFM Planning ( Planner ) 1 YEAR as Scheduler is a MUST Analyse information to develop Short- and Long-Term Forecasts for multiple clients. Analyse trending data to help build accurate assumptions of various Key Metrics for programs including Shrinkage, AHT and Attrition. Lead Staffing Calls to discuss Staff Plan with Departments such...

Description Engineering is more than design and delivery at Zutari; it is the craft of shaping possibility. As a leading buildings, infrastructure engineering, and advisory practice with over 90 years of heritage across Africa and the Middle East, we work across the full infrastructure lifecycle to deliver innovative, digitally enabled solutions. From...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

Job Description: Global WFM/Planning Manager Overview: We are looking for an experienced Global WFM/Planning Manager with a focus on global operations delivery for one of our global clients. You will oversee several BPO delivery centers across various geographies and regions within the Konecta Global Clients Division. This role involves working closely with...

About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...

JOB PURPOSE  To develop and implement needed solutions and adhere to planned projects to enrich the Big data & Data warehouse layers with required data across the organization and ensure proper storage of data assets; also ensure the proper delivery of required data elements for either reporting or application...

🚀 Job Opportunity: Real-Time Analyst (WFM) Location: Maadi Technology Park, Cairo EgyptReporting to: Real-Time Analyst 🌍 About Quantanite Quantanite is a fast-growing global customer experience (CX) and outsourcing company partnering with some of the world’s most exciting brands. We help organisations transform and scale through smarter...

DescriptionTechnical Lead / Senior Technical Engineer1. Technical Leadership: Lead a specific discipline team (Structural & Bridge or Utilities & Roads).Supervise intermediate and junior engineers in design development and drafting tasks.2. Project Coordination:- Coordinate technical instructions with UAE project teams and the Technical Manager.- Ensure...

Description For over 90 years, Zutari has been shaping infrastructure that shapes lives. Across Africa and the Middle East, we partner with clients to design and deliver solutions that go beyond buildings and bridges; they unlock opportunity, enable growth, and support thriving communities. We don’t just create infrastructure; we create possibility....

Description Engineering is more than design and delivery at Zutari; it is the craft of shaping possibility. As a leading buildings, infrastructure engineering, and advisory practice with over 90 years of heritage across Africa and the Middle East, we work across the full infrastructure lifecycle to deliver innovative, digitally enabled solutions. From...

Description Engineering is more than design and delivery at Zutari; it is the craft of shaping possibility. As a leading buildings, infrastructure engineering, and advisory practice with over 90 years of heritage across Africa and the Middle East, we work across the full infrastructure lifecycle to deliver innovative, digitally enabled solutions. From...

Description1. Design Development & Drafting:- Prepare detailed construction drawings for Structural & Bridge or Utilities & Roads projects.- Assist in developing design solutions under guidance of Senior Engineers / Team Leads.2. Technical Support:- Coordinate with Senior Engineers and UAE project teams to clarify technical requirements.- Provide technical...

Description Technical Office Manager 1. Overall Management: - Lead the Egypt Overseas Technical Office operations, including all technical and drafting teams.requirements. 2. Project Interface: - Serve as the primary point of contact for UAE project teams, coordinating technical instructions and deliverables. - Monitor project-specific schedules and...

Position: Real Time Sr. Associate Location: Cairo, Egypt (WFO) Company: Tech Mahindra Egypt Language: German (B2) + English and Only English Contract Mandatory Requirements: Minimum 1 year experience in RTA Should have minimum exposure in Call Center environment for 2 years German Proficiency Level B2 Preferred Qualifications Good Understanding of...

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding...

Job Description: Real-Time Analyst (RTA) – BPO Position Summary The Real-Time Analyst (RTA) is responsible for monitoring real-time contact center operations to ensure service levels, productivity, and operational efficiency are achieved. The role involves tracking workforce performance, managing schedule adherence, identifying staffing gaps, and...

Monitor real-time contact center performance, including service level, occupancy, AHT, ASA, and abandonment rate. Track agent adherence and attendance against scheduled shifts. Identify and communicate real-time performance risks and recommend corrective actions. Manage call queues and staffing across multiple accounts...