mbc group

DescriptionKey Responsibilities:1. Customer Interaction & Service Excellence:· Handle inbound and outbound customer inquiries professionally and efficiently across all channels.· Follow established scripts, SOPs, and workflows to ensure accurate and consistent service delivery.· Ensure first-contact resolution (FCR) wherever possible to enhance customer...

DescriptionKey Responsibilities1) Leadership & PlanningTranslate the center’s Statement of Direction and business plans into an annual QA & Training plan with clear targets for quality outcomes, coaching impact, and training verification, aligned to COPC’s performance management approach.Maintain a COPC control framework for quality (policies,...

DescriptionResponsibilities:·      Administer, configure and develop customized Salesforce and Sprinklr solutions, scripts and configuration files·      Gather business requirements and translate them into scalable CRM/CX solutions.·      Manage CRM enhancements, automation, workflows, integrations and system...

DescriptionResponsibilities:- Source, evaluate, and select suppliers based on price, quality, service, and delivery capabilities.- Negotiate contracts, terms, and pricing agreements to achieve cost savings and favorable terms.- Process purchase orders accurately and maintain up-to-date procurement records.- Monitor market trends to identify opportunities for...

Responsibilities: · Administer, configure and develop customized Salesforce and Sprinklr solutions, scripts and configuration files · Gather business requirements and translate them into scalable CRM/CX solutions. · Manage CRM enhancements, automation, workflows, integrations and system testing. · Collaborate with Technology, Product, Data, Operations...