intelcia

About the Company: Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among...

About the Company: Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among...

Position The inbound customer service representative is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he/she must also finalize sales. Reporting to the team manager, his/her main missions are to : Receiving incoming calls from...

Mission Maintain a good level of motivation within its teams;  Accompany, animate and supervise its TL; Define and/or define objectives set by management; Establish a monthly or quarterly forecast and update it every week; Extract statistical data, control and analyze them in order to exploit them and build an associated action plan;  To report on its...